Avaya Experience Platform vs. OpenTouch Customer Service Suite
Avaya Experience Platform vs. OpenTouch Customer Service Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
OpenTouch Customer Service Suite | N/A | Alcatel-Lucent offers their suite of modular call center management applications under the name of OpenTouch Customer Service (OTCS). | N/A |
Avaya Experience Platform | OpenTouch Customer Service Suite | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | OpenTouch Customer Service Suite | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | OpenTouch Customer Service Suite | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | OpenTouch Customer Service Suite | |
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Likelihood to Recommend | 8.7 (52 ratings) | - (0 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | OpenTouch Customer Service Suite | |
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Likelihood to Recommend | Avaya | Alcatel-Lucent Enterprise No answers on this topic |
Pros | Avaya | Alcatel-Lucent Enterprise No answers on this topic |
Cons | Avaya | Alcatel-Lucent Enterprise No answers on this topic |
Likelihood to Renew | Avaya | Alcatel-Lucent Enterprise No answers on this topic |
Usability | Avaya | Alcatel-Lucent Enterprise No answers on this topic |
Support Rating | Avaya | Alcatel-Lucent Enterprise No answers on this topic |
Implementation Rating | Avaya | Alcatel-Lucent Enterprise No answers on this topic |
Alternatives Considered | Avaya | Alcatel-Lucent Enterprise No answers on this topic |
Return on Investment | Avaya | Alcatel-Lucent Enterprise No answers on this topic |
ScreenShots |