Top Rated
157 Ratings
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Score 8.5 out of 100
Top Rated
383 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Azure DevOps Server (formerly TMS)

Azure DevOps is well suited if you have a big team that is collaborating their codes and need to have devops pipeline for all build and release work. Also since this tool provides bug management facility, you don't need to purchase any other tool for that purpose. Moreover if you have your infrastructure built over Azure cloud then this is a best match for your requirements as it integrates well with it.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow [IT Service Management] is well suited for situations where you want a quick, responsive, and one-stop platform that can be accessed by support engineers and they can work on the fixes with specified SLAs. Also, they can interact with the dashboard and update the info so that easy management of incidents and requests can be done.
Panav Beri | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
8.1
Organize and prioritize service tickets
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
8.5
Expert directory
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
7.7
Service restoration
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
7.5
Self-service tools
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
7.8
Subscription-based notifications
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
8.3
ITSM collaboration and documentation
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
8.3
ITSM reports and dashboards
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
8.3

ITSM asset management

Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
7.6
Configuration mangement
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
7.9
Asset management dashboard
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
7.7
Policy and contract enforcement
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
7.3

Change management

Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
8.4
Change requests repository
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
8.5
Change calendar
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
8.3
Service-level management
Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
8.3

Pros

Azure DevOps Server (formerly TMS)

  • The consolidation of issues is extremely useful for us. Having one place where all bugs are entered has helped our business process immensely.
  • Being able to query data regarding user stories, bugs and code is extremely helpful. As well, using the visual tools built into the system can help with messaging regarding the status of a project.
  • Being able to monitor code deployments is extremely helpful. Since we are managing multiple environments, this tool makes it easy to see what is happening where.
Michael Martinez | TrustRadius Reviewer

ServiceNow IT Service Management

  • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
  • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
  • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
  • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
Dr Gardiner Jones | TrustRadius Reviewer

Cons

Azure DevOps Server (formerly TMS)

  • The older versions of TFS are more lacking in the web version-- if you aren't updated to 2015 or above I believe, a lot of the web features are not available (like bulk update). You really have to keep up to date with TFS for the best features, and it's no simple task to migrate your entire instance of TFS from an older version to a newer version.
  • VSTS is supposed to be a virtual version of TFS that we've been looking into, but it severely limits customization options for ticket templates and workflows. It would be nice for VSTS to eventually carry that customization over so we could feel more comfortable switching to "the cloud" so to speak.
  • Queries are a very powerful tool, but normal business users struggle to understand how they can best utilize this tool to analyze tickets. Because of the permissions structure in all companies I have been a part of, I've never been able to save my custom queries to a public folder in TFS for business/project users. Instead, I have to take time to train these users and give them guidance on how to best create queries for their needs. This is admittedly a business process issue, but it could potentially also be resolved with some good training/guidance around queries provided by TFS themselves.
Erin Hinnen | TrustRadius Reviewer

ServiceNow IT Service Management

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Azure DevOps Server (formerly TMS)

Azure DevOps Server (formerly TMS) 10.0
Based on 1 answer
Because we are a Microsoft Gold Partner we utilize most of their software and we have so much invested in Team Foundation Server now it would take a catastrophic amount of time and resources to switch to a different product.
Bill Starling | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 12 answers
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
Anonymous | TrustRadius Reviewer

Usability

Azure DevOps Server (formerly TMS)

Azure DevOps Server (formerly TMS) 8.6
Based on 3 answers
Azure DevOps Server or TFS is a complete suite in itself. From Developer's machine where the code is developed to the production environment where the code is meant to run it take care of complete flow within itself. It acts as a code repository you can check-in check-out codes using GIT interface. It also acts as a Build and Automation Test tool which can help you to judge sanctity of your code. It further acts as a release manager to deploy your application to the production environment. And all these steps can also be performed without any manual intervention with the option to have approval processes. Hence its a perfect blend of all set of tools and capabilities required to bring code to production.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 6.5
Based on 11 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt | TrustRadius Reviewer

Reliability and Availability

Azure DevOps Server (formerly TMS)

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 2 answers
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes | TrustRadius Reviewer

Performance

Azure DevOps Server (formerly TMS)

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 9.0
Based on 2 answers
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes | TrustRadius Reviewer

Support Rating

Azure DevOps Server (formerly TMS)

Azure DevOps Server (formerly TMS) 8.6
Based on 22 answers
I have not had to use the support for Azure DevOps Server. There have never been any issues where I was not able to figure it out or quickly resolve. Our Scrum Master has used support before though, and the service has always been prompt and clear with a customer-focus
Kellie Crawford | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 8.2
Based on 40 answers
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Anonymous | TrustRadius Reviewer

Online Training

Azure DevOps Server (formerly TMS)

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Anonymous | TrustRadius Reviewer

Implementation Rating

Azure DevOps Server (formerly TMS)

Azure DevOps Server (formerly TMS) 8.0
Based on 2 answers
Do research beforehand and, if possible, do a trial run before implementing into production environment.
Bill Starling | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 6 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins | TrustRadius Reviewer

Alternatives Considered

Azure DevOps Server (formerly TMS)

No tool was all encompassing - always one tool for code management and a separate tool for Requirements and test cases. Testing tools such as HP did not have a code module so code and defects were in two separate tools. Code repositories such as source save do not have a defect module so code cannot be directly linked.
Roxanna Aramjoo | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow is not just a standalone tool, its a complete suite of powerful tools which provide you a framework to develop your ticketing system and the data stored within the ticketing process can be used to analyze and optimize your production environment. Also visual dashboards can be created on this data. Chatbot, Taskboard, Machine learning etc are the other features that differentiate ServiceNow with its peers.
Anonymous | TrustRadius Reviewer

Scalability

Azure DevOps Server (formerly TMS)

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes | TrustRadius Reviewer

Return on Investment

Azure DevOps Server (formerly TMS)

  • Time to completion for projects has significantly gone down by 15% and that number changes as more people are trained and are comfortable with TFS.
  • Change Management and Approvals are easier to access.
  • More projects are implementing SCRUM methodologies for applications
Tiffany Seeman | TrustRadius Reviewer

ServiceNow IT Service Management

  • Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
  • One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
  • Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
  • Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Pricing Details

Azure DevOps Server (formerly TMS)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Azure DevOps Server (formerly TMS) Editions & Modules

Additional Pricing Details

ServiceNow IT Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Service Management Editions & Modules

Edition
Starting Price$10,000.001
  1. Per Year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Azure DevOps Server (formerly TMS)
9.2
ServiceNow IT Service Management
7.9

Likelihood to Renew

Azure DevOps Server (formerly TMS)
10.0
ServiceNow IT Service Management
10.0

Usability

Azure DevOps Server (formerly TMS)
8.6
ServiceNow IT Service Management
6.5

Reliability and Availability

Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
10.0

Performance

Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
9.0

Support Rating

Azure DevOps Server (formerly TMS)
8.6
ServiceNow IT Service Management
8.2

Online Training

Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
1.0

Implementation Rating

Azure DevOps Server (formerly TMS)
8.0
ServiceNow IT Service Management
10.0

Scalability

Azure DevOps Server (formerly TMS)
ServiceNow IT Service Management
10.0

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