What users are saying about
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177 Ratings
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Top Rated
1217 Ratings

BambooHR

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177 Ratings
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Score 8.6 out of 100

UKG Pro

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1217 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

BambooHR

If you are managing a small/medium-sized organization with up to 500 employees, BambooHR is a great utility. It will automate the entire recruitment and selection process, make time tracking benefit administration highly efficient, and enhance the integrity of annual performance appraisals. It will eliminate nearly all kinds of unnecessary record management and paperwork. All the information about an employee can be accessed at any time of the day. However, for a large organization, the HRIS can erect virtual walls among employees and make management of human resources a daunting task for the HR manager.
Anonymous | TrustRadius Reviewer

UKG Pro

I have worked with other HR systems and this one just doesn't compare. The ease of use and system availability for administrators is amazing. I worked with UltiPro at a company and left and wasn't using it for two years. When I came back to a company that had it, within a day I felt like a fluent UltiPro user again. Its just that easy to use and the same goes for the end user. We even have Partners that are updating their own direct deposits and enrolling in benefits!
Abby Zimmerman | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

BambooHR
8.5
UKG Pro
7.9
Employee demographic data
BambooHR
8.7
UKG Pro
8.5
Employment history
BambooHR
8.9
UKG Pro
7.8
Job profiles and administration
BambooHR
8.6
UKG Pro
8.3
Workflow for transfers, promotions, pay raises, etc.
BambooHR
8.4
UKG Pro
8.0
Organizational charting
BambooHR
8.4
UKG Pro
7.2
Organization and location management
BambooHR
8.4
UKG Pro
8.0
Compliance data (COBRA, OSHA, etc.)
BambooHR
8.2
UKG Pro
7.8

Payroll Management

BambooHR
8.7
UKG Pro
8.3
Pay calculation
BambooHR
8.5
UKG Pro
8.6
Support for external payroll vendors
BambooHR
8.7
UKG Pro
8.1
Off-cycle/On-Demand payment
BambooHR
8.6
UKG Pro
8.0
Benefit plan administration
BambooHR
9.1
UKG Pro
8.1
Direct deposit files
BambooHR
8.8
UKG Pro
9.0
Salary revision and increment management
BambooHR
8.8
UKG Pro
8.4
Reimbursement management
BambooHR
8.7
UKG Pro
8.0

Leave and Attendance Management

BambooHR
9.2
UKG Pro
7.5
Approval workflow
BambooHR
9.3
UKG Pro
7.6
Balance details
BambooHR
9.2
UKG Pro
7.7
Annual carry-forward and encashment
BambooHR
9.0
UKG Pro
7.2

Employee Self Service

BambooHR
8.9
UKG Pro
8.3
View and generate pay and benefit information
BambooHR
8.8
UKG Pro
8.7
Update personal information
BambooHR
9.0
UKG Pro
8.9
View company policy documentation
BambooHR
8.7
UKG Pro
8.1
Employee recognition
BambooHR
8.7
UKG Pro
7.6
View job history
BambooHR
9.1
UKG Pro
8.4

Asset Management

BambooHR
7.7
UKG Pro
6.2
Tracking of all physical assets
BambooHR
7.7
UKG Pro
6.2

HR Reporting

BambooHR
8.2
UKG Pro
7.6
Report builder
BambooHR
8.3
UKG Pro
7.7
Pre-built reports
BambooHR
8.1
UKG Pro
7.8
Ability to combine HR data with external data
BambooHR
8.2
UKG Pro
7.2

Onboarding

BambooHR
8.6
UKG Pro
8.5
New hire portal
BambooHR
8.6
UKG Pro
8.7
Manager tracking tools
BambooHR
8.6
UKG Pro
8.3

Performance and Goals

BambooHR
8.3
UKG Pro
7.4
Corporate goal setting
BambooHR
8.0
UKG Pro
7.2
Individual goal setting
BambooHR
8.2
UKG Pro
7.8
Line-of sight-visibility
BambooHR
8.2
UKG Pro
7.1
Performance tracking
BambooHR
8.6
UKG Pro
7.7

Performance Management

BambooHR
8.5
UKG Pro
7.5
Performance plans
BambooHR
8.5
UKG Pro
7.5
Performance improvement plans
BambooHR
8.4
UKG Pro
7.2
Review status tracking
BambooHR
8.8
UKG Pro
7.9
Review reminders
BambooHR
8.6
UKG Pro
7.3
Multiple review frequency
BambooHR
8.3
UKG Pro
7.6

Succession Planning

BambooHR
8.1
UKG Pro
7.0
Create succession plans/pools
BambooHR
8.1
UKG Pro
6.8
Candidate ranking
BambooHR
8.0
UKG Pro
7.2
Candidate search
BambooHR
8.2
UKG Pro
7.2
Candidate development
BambooHR
8.2
UKG Pro
6.8

Recruiting / ATS

BambooHR
8.3
UKG Pro
7.7
Job Requisition Management
BambooHR
8.3
UKG Pro
7.6
Company Website Posting
BambooHR
8.2
UKG Pro
8.4
Publish to Social Media
BambooHR
8.4
UKG Pro
7.4
Job Search Site Posting
BambooHR
8.4
UKG Pro
7.8
Duplicate Candidate Prevention
BambooHR
8.2
UKG Pro
6.9
Applicant Tracking
BambooHR
8.3
UKG Pro
8.0
Notifications and Alerts
BambooHR
8.7
UKG Pro
7.6

Pros

BambooHR

  • Helps us prepare our payroll on time and do so in an error-free manner.
  • Implements ATS in our organization and this is crucial in growing our talented workforce.
  • It's stable, and all organizations from small to mid-sized are able to use it efficiently.
Martin Oliver | TrustRadius Reviewer

UKG Pro

  • UKG Pro has a fantastic support team that wants you to get the most out of the product in terms of functionality
  • The UKG Community is a valuable resource that is very reliable for trainings and troubleshooting
  • UKG Pro is filled with endless possibilities for custom settings and builds specific to your needs as a company
Jeremy Johnson | TrustRadius Reviewer

Cons

BambooHR

  • Some edge cases aren't as fleshed out. For example, asset inventory management isn't something BambooHR can really excel at currently.
  • Something akin to Google Forms but with the privacy protections of being already in the HRIS would be great for collecting anonymized responses.
Anonymous | TrustRadius Reviewer

UKG Pro

  • Supervisors have difficulty with the time off approvals. It's not intuitive. Would like to see an interactive time off calendar that allows them to view approved, pending, canceled and rejected requests and also to approve/reject requests from the calendar.
  • Timesheets do not display daily hours in terms of regular and OT. It just lists the total number of hours worked. It would be helpful if it would break it down to regular and OT on the timesheet itself. Makes it easier for supervisors when reviewing and approving timecards.
  • In the Employee Admin/My Employees list, it would be nice if the default view was active employees only. Most of the time that is what people want to see. There are far less times that we try to view termed employees.
  • When employees use the mobile app and try to access their timecards, it diverts them to the web version and they have to log in a second time. It would be nice to have an app that they could access all that information in a single location.
Jackie Marchand | TrustRadius Reviewer

Likelihood to Renew

BambooHR

BambooHR 10.0
Based on 2 answers
We have tried other software in the last year and have not found it to be comparable to Bamboo HR especially in relation to the HR functionalities such as workflows, onboarding, automation, user-friendly experience, innovation, timekeeping, and ability to integrate with other 3rd party Payroll processing software. In addition, the employee ease of access and navigation of the platform makes this software crucial within our current culture of multi-site and remote work environments.
Kendra Zondervan | TrustRadius Reviewer

UKG Pro

UKG Pro 9.5
Based on 190 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

BambooHR

BambooHR 9.3
Based on 3 answers
Does not have many problems and this ensures all of users are able to use it reliably. There is a free demo available to illustrate the accurate usage of the platform and even customer support. All of these help in improving the usability of the platform and ensure that all users are comfortable with the platform.
Chris Edwards | TrustRadius Reviewer

UKG Pro

UKG Pro 8.4
Based on 110 answers
Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.
Juan Osegueda | TrustRadius Reviewer

Reliability and Availability

BambooHR

BambooHR 10.0
Based on 1 answer
Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.7
Based on 129 answers
In the 3+ years that we've been live in UltiPro, I believe the core HR/Payroll module went down one time. I don't recall how long it was down for, possibly an hour or two, but thankfully it was not during a payroll week for us so it did not impact us significantly. Other than that, there are some minor outages every once in a while with the Recruiting application, but the communication when those outages occur is very good so you always get status updates.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Performance

BambooHR

BambooHR 9.0
Based on 1 answer
I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 8.3
Based on 484 answers
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Christi Wehby | TrustRadius Reviewer

Support Rating

BambooHR

BambooHR 8.4
Based on 28 answers
Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.
Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

UKG Pro

UKG Pro 7.5
Based on 787 answers
I have always had quick response times from UKG.The support staff has always been very knowledgeable and will to assist.They like to help you with your issue and show you how to correct if needed again.They also provide articles and step by step instruction if necessary.I am a very hands on person. They will help by explaining what and why, which is a big deal to me
Deborah Van Dyke | TrustRadius Reviewer

In-Person Training

BambooHR

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.0
Based on 82 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

BambooHR

BambooHR 10.0
Based on 1 answer
The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.8
Based on 195 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Judy Frank | TrustRadius Reviewer

Implementation Rating

BambooHR

BambooHR 10.0
Based on 2 answers
it was very easy to sign up, quick and we could use the site very quickly as well.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.6
Based on 153 answers
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
Staci Drilling,SPHR, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

BambooHR

I would say they both have a lot of strengths for sure. Workday manages data on a mass scale a little bit better in my opinion, but Bamboo HR is more user friendly and pleasing to the eyes
Hayden Anderson | TrustRadius Reviewer

UKG Pro

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Aaron White | TrustRadius Reviewer

Scalability

BambooHR

BambooHR 10.0
Based on 1 answer
There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
Anonymous | TrustRadius Reviewer

Return on Investment

BambooHR

  • There has been an excellent rate of profitability in our work season, especially thanks to the optimization of our operations through BambooHR.
  • Currently estimated gains appear to be 500%, which leaves our ROI at 4, demonstrating that the platform has a high return on investment.
Anonymous | TrustRadius Reviewer

UKG Pro

  • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
Victoria Tourangeau | TrustRadius Reviewer

Screenshots

Pricing Details

BambooHR

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Call for Quote*

* company size

UKG Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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