What users are saying about
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Top Rated
247 Ratings
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Top Rated
1281 Ratings

BambooHR

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Top Rated
247 Ratings
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Score 8.5 out of 100

UKG Pro

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Top Rated
1281 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • BambooHR ranks higher in 6 feature sets: Human Resource Management, Leave and Attendance Management, Asset Management, HR Reporting, Performance and Goals, Succession Planning
  • UKG Pro ranks higher in 3 feature sets: Payroll Management, Onboarding, Performance Management
  • BambooHR and UKG Pro are tied in 2 feature sets: Employee Self Service, Recruiting / ATS

Human Resource Management

8.3

BambooHR

83%
8.2

UKG Pro

82%
BambooHR ranks higher in 5/7 features

Employee demographic data

8.3
83%
62 Ratings
8.8
88%
677 Ratings

Employment history

9.0
90%
68 Ratings
8.4
84%
704 Ratings

Job profiles and administration

8.7
87%
68 Ratings
8.3
83%
680 Ratings

Workflow for transfers, promotions, pay raises, etc.

8.3
83%
61 Ratings
8.0
80%
669 Ratings

Organizational charting

8.0
80%
66 Ratings
7.7
77%
592 Ratings

Organization and location management

8.3
83%
61 Ratings
8.0
80%
605 Ratings

Compliance data (COBRA, OSHA, etc.)

7.5
75%
40 Ratings
7.8
78%
478 Ratings

Payroll Management

8.4

BambooHR

84%
8.5

UKG Pro

85%
BambooHR ranks higher in 4/7 features

Pay calculation

8.3
83%
35 Ratings
8.9
89%
658 Ratings

Support for external payroll vendors

8.2
82%
30 Ratings
8.4
84%
304 Ratings

Off-cycle/On-Demand payment

8.6
86%
15 Ratings
8.6
86%
183 Ratings

Benefit plan administration

8.0
80%
41 Ratings
7.9
79%
599 Ratings

Direct deposit files

8.4
84%
41 Ratings
9.0
90%
652 Ratings

Salary revision and increment management

8.6
86%
42 Ratings
8.5
85%
533 Ratings

Reimbursement management

8.8
88%
22 Ratings
8.0
80%
57 Ratings

Leave and Attendance Management

9.1

BambooHR

91%
7.8

UKG Pro

78%
BambooHR ranks higher in 3/3 features

Approval workflow

9.4
94%
67 Ratings
8.0
80%
468 Ratings

Balance details

9.1
91%
59 Ratings
7.8
78%
490 Ratings

Annual carry-forward and encashment

8.6
86%
52 Ratings
7.6
76%
403 Ratings

Employee Self Service

8.6

BambooHR

86%
8.6

UKG Pro

86%
BambooHR ranks higher in 4/5 features

View and generate pay and benefit information

9.0
90%
47 Ratings
8.9
89%
716 Ratings

Update personal information

9.0
90%
74 Ratings
9.0
90%
719 Ratings

View company policy documentation

8.7
87%
60 Ratings
8.7
87%
514 Ratings

Employee recognition

7.2
72%
52 Ratings
7.8
78%
261 Ratings

View job history

9.2
92%
69 Ratings
8.8
88%
703 Ratings

Asset Management

8.4

BambooHR

84%
7.2

UKG Pro

72%
BambooHR ranks higher in 1/1 features

Tracking of all physical assets

8.4
84%
32 Ratings
7.2
72%
176 Ratings

HR Reporting

7.6

BambooHR

76%
7.2

UKG Pro

72%
BambooHR ranks higher in 3/3 features

Report builder

7.7
77%
53 Ratings
7.4
74%
660 Ratings

Pre-built reports

7.9
79%
52 Ratings
7.7
77%
672 Ratings

Ability to combine HR data with external data

7.3
73%
44 Ratings
6.5
65%
456 Ratings

Onboarding

8.1

BambooHR

81%
8.2

UKG Pro

82%
UKG Pro ranks higher in 2/2 features

New hire portal

8.2
82%
55 Ratings
8.3
83%
504 Ratings

Manager tracking tools

8.0
80%
53 Ratings
8.1
81%
406 Ratings

Performance and Goals

8.1

BambooHR

81%
7.7

UKG Pro

77%
BambooHR ranks higher in 4/4 features

Corporate goal setting

8.1
81%
33 Ratings
7.9
79%
261 Ratings

Individual goal setting

8.5
85%
38 Ratings
7.8
78%
324 Ratings

Line-of sight-visibility

8.2
82%
29 Ratings
7.5
75%
227 Ratings

Performance tracking

7.8
78%
34 Ratings
7.7
77%
303 Ratings

Performance Management

8.0

BambooHR

80%
8.1

UKG Pro

81%
UKG Pro ranks higher in 3/5 features

Performance plans

7.9
79%
39 Ratings
8.1
81%
373 Ratings

Performance improvement plans

8.1
81%
38 Ratings
7.8
78%
293 Ratings

Review status tracking

7.8
78%
39 Ratings
8.2
82%
395 Ratings

Review reminders

8.4
84%
41 Ratings
8.1
81%
359 Ratings

Multiple review frequency

7.9
79%
36 Ratings
8.2
82%
301 Ratings

Succession Planning

7.8

BambooHR

78%
7.4

UKG Pro

74%
BambooHR ranks higher in 4/4 features

Create succession plans/pools

7.8
78%
23 Ratings
7.0
70%
137 Ratings

Candidate ranking

7.9
79%
27 Ratings
7.6
76%
144 Ratings

Candidate search

7.8
78%
27 Ratings
7.7
77%
142 Ratings

Candidate development

7.9
79%
24 Ratings
7.5
75%
135 Ratings

Recruiting / ATS

8.1

BambooHR

81%
8.1

UKG Pro

81%
UKG Pro ranks higher in 4/7 features

Job Requisition Management

8.0
80%
32 Ratings
8.1
81%
401 Ratings

Company Website Posting

8.3
83%
36 Ratings
8.7
87%
384 Ratings

Publish to Social Media

7.6
76%
33 Ratings
7.9
79%
305 Ratings

Job Search Site Posting

8.4
84%
33 Ratings
8.3
83%
357 Ratings

Duplicate Candidate Prevention

7.4
74%
29 Ratings
7.3
73%
296 Ratings

Applicant Tracking

8.2
82%
40 Ratings
8.5
85%
385 Ratings

Notifications and Alerts

8.7
87%
42 Ratings
7.9
79%
358 Ratings

Attribute Ratings

  • BambooHR is rated higher in 9 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability

Likelihood to Recommend

8.9

BambooHR

89%
80 Ratings
8.4

UKG Pro

84%
868 Ratings

Likelihood to Renew

10.0

BambooHR

100%
3 Ratings
9.8

UKG Pro

98%
190 Ratings

Usability

9.1

BambooHR

91%
3 Ratings
7.8

UKG Pro

78%
163 Ratings

Availability

10.0

BambooHR

100%
1 Rating
9.3

UKG Pro

93%
130 Ratings

Performance

9.0

BambooHR

90%
1 Rating
8.4

UKG Pro

84%
480 Ratings

Support Rating

8.4

BambooHR

84%
26 Ratings
8.2

UKG Pro

82%
782 Ratings

In-Person Training

BambooHR

N/A
0 Ratings
9.9

UKG Pro

99%
85 Ratings

Online Training

10.0

BambooHR

100%
1 Rating
8.5

UKG Pro

85%
198 Ratings

Implementation Rating

10.0

BambooHR

100%
2 Ratings
8.8

UKG Pro

88%
153 Ratings

Configurability

BambooHR

N/A
0 Ratings
8.6

UKG Pro

86%
75 Ratings

Ease of integration

BambooHR

N/A
0 Ratings
8.1

UKG Pro

81%
64 Ratings

Product Scalability

10.0

BambooHR

100%
1 Rating
9.1

UKG Pro

91%
91 Ratings

Vendor post-sale

BambooHR

N/A
0 Ratings
8.9

UKG Pro

89%
54 Ratings

Vendor pre-sale

BambooHR

N/A
0 Ratings
9.0

UKG Pro

90%
47 Ratings

Likelihood to Recommend

BambooHR

Overall BambooHr has excelled in satisfying our needs. It performs well as a one-stop-shop for HR challenges. It has benefitted us as an excellent repository for personnel information both in processing prospective and new hires, as well as existing employees. It provides a fairly simple, but [the] straightforward system for managing and using time off. Some areas do need some work, however. There is no ability to set up a default set of time-off types/accruals for a new hire, which means this has to be done manually for each new employee. This creates a lot of opportunities for human error. It also has a very opaque and unhelpful API when it comes to the management of the time data; Whereas the rest of the API is exceptional. Lastly, the ability to request time off only allows for a flat number of hours in a day; it doesn't allow the employee to request specific times. As a result, we rely on the employee and manager to communicate the time successfully in the notes field. There is a big difference between arriving 1 hour late, leaving 1 hour early, and stepping out for an extended lunch.
Read full review

UKG

UKG is pretty well-rounded. There are some problems/lack of functionality, but it is very useful and helpful in other aspects. I mainly use the Recruiting Gateway and Onboarding Gateway. I wish there was more abilities for the hiring managers and other managers who are allowed to view posts/candidates. They can not view the presence tab, which is where documents the applicant attached are held and where documents that are uploaded by our Recruitment team are also uploaded. Since managers can't view this, it makes it difficult for them to see the whole picture and requires us to manually send them to the managers if needed. Also - the formatting in the Notes section under each applicant should have more format abilities. It all blends together in one big paragraph instead of allowing bullet points/tabs/etc.
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Pros

BambooHR

  • BambooHR has a top-notch electronic onboarding process. It is fully customizable and works very well with applicants of all technological capabilities. Onboarding allows you to add every step the new employee and the business partners must complete through timed, dated, notifications, digital documents, e-signatures, and a back-end administrative ability to follow up.
  • BambooHR has good applicant tracking system. They currently integrate with indeed and ZipRecruiter. However, it is easy to create links for other platforms with the ability to distinguish where you are getting recruiting traction. In addition the ability to rate, and communicate about an applicant is confidential between the hiring managers and HR. Also, there is an easy way to create a candidate pool of eligible candidates for later passive recruiting, that is called Talent Pools.
  • BambooHR has a unique feature called Announcements. This function allows various announcements to go out via email, through the application, or a combination of both to directed target audiences or the entire company.
  • BambooHR also sends out announcements (customizable) on every new hire. This allows folks to see who is starting and learn a bit about them before they meet them.
  • BambooHR has a great function for tracking time by the task or job. This is great for tracking productivity gaps for administrative positions or job costing for positions that have billable hours.
  • BambooHR also has easy to organize digital documents. You can easily upload documents via drop and drag. Documents can be added to folders and then downloaded later if an employee terminates.
  • Goal in performance management are very good, they follow the SMART methodology but there is no way to attach them to a performance review. They do allow the employee to adjust using a slide bar and you can attach people to a goal. In addition it notifies the supervisor but you cannot shut off notifications.
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UKG

  • Streamline payroll and tax payments
  • BI reports and analytics - via scheduled delivery
  • Consolidating all employee data on a user-friendly platform for easy navigation and administration
  • Products are holistic, and all geared towards helping HR and companies manage their teams and team members
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Cons

BambooHR

  • Some edge cases aren't as fleshed out. For example, asset inventory management isn't something BambooHR can really excel at currently.
  • Something akin to Google Forms but with the privacy protections of being already in the HRIS would be great for collecting anonymized responses.
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UKG

  • Onboarding - being able to really reach a new hire in the days before their start date, with the information that they may need ahead of time or on day 1
  • Proxy for the HR Team - HR usually gets requests from employees that it would be helpful if there was the ability to proxy in the system as that employee to see the exact errors or questions that arise, instead of asking for screenshots and having to hold meetings to see the employee's screen
  • Support - has been lacking recently compared to what it was. Most of the representatives are really knowledgeable, however, their ability to react to your service ticket in a timely manner leads to many escalations. In the past, we have been able to get quicker service and not miss SLAs, however recently we have noticed more slipping in response times.
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Pricing Details

BambooHR

Starting Price

$59 per month

Editions & Modules

BambooHR editions and modules pricing
EditionModules
12 Employees$991

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional Call for Quote

Additional Details

After 12 employees, each additional employee is $8.25 each. To run payroll for employees is an additional $75 a month for $10 employees, with each additional employee being $4.25. Adding performance management is $4.25 a month and tracking features are $3.00 a month.

UKG Pro

Starting Price

Editions & Modules

UKG Pro editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Contact UKG

    Likelihood to Renew

    BambooHR

    We have tried other software in the last year and have not found it to be comparable to Bamboo HR especially in relation to the HR functionalities such as workflows, onboarding, automation, user-friendly experience, innovation, timekeeping, and ability to integrate with other 3rd party Payroll processing software. In addition, the employee ease of access and navigation of the platform makes this software crucial within our current culture of multi-site and remote work environments.
    Read full review

    UKG

    We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
    Read full review

    Usability

    BambooHR

    Does not have many problems and this ensures all of users are able to use it reliably. There is a free demo available to illustrate the accurate usage of the platform and even customer support. All of these help in improving the usability of the platform and ensure that all users are comfortable with the platform.
    Read full review

    UKG

    There is a lot of functionality that we still have not been able to take advantage of due to getting our system up and running. Customer Service is a little strained at the moment due to the recent M&A's. I expect that things will get better in due time as we become more familiar with the system and customer service improves.
    Read full review

    Reliability and Availability

    BambooHR

    Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
    Read full review

    UKG

    I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
    Read full review

    Performance

    BambooHR

    I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
    Read full review

    UKG

    Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
    Read full review

    Support Rating

    BambooHR

    Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.
    Read full review

    UKG

    Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
    Read full review

    In-Person Training

    BambooHR

    No answers on this topic

    UKG

    I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
    Read full review

    Online Training

    BambooHR

    The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.
    Read full review

    UKG

    I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
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    Implementation Rating

    BambooHR

    it was very easy to sign up, quick and we could use the site very quickly as well.
    Read full review

    UKG

    Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
    Read full review

    Alternatives Considered

    BambooHR

    I would say they both have a lot of strengths for sure. Workday manages data on a mass scale a little bit better in my opinion, but Bamboo HR is more user friendly and pleasing to the eyes
    Read full review

    UKG

    UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
    Read full review

    Scalability

    Return on Investment

    BambooHR

    • There has been an excellent rate of profitability in our work season, especially thanks to the optimization of our operations through BambooHR.
    • Currently estimated gains appear to be 500%, which leaves our ROI at 4, demonstrating that the platform has a high return on investment.
    Read full review

    UKG

    • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
    Read full review

    Screenshots

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