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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BIGContacts

    Score9.6 out of 10
    N/ABigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

    $9.99

    per month per user

    Shopify

    Score8.7 out of 10
    N/AShopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

    $39

    per month

    Pricing
    BIGContactsShopify
    Editions & Modules
    Business Plan
    $9.99
    per month per user
    Basic Shopify
    $39
    per month
    Grow
    $105
    per month
    Advanced
    $399
    per month
    Shopify Plus
    2,000
    per month
    Shopify Plus
    2,300
    per month
    Offerings
    Pricing Offerings
    BIGContactsShopify
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—A 25% discount is offered for annual billing.
    More Pricing Information
    Features
    BIGContactsShopify
    Sales Force Automation
    Comparison of Sales Force Automation features of BIGContacts and Shopify
    Feature
    BIGContacts
    9.6
    7 Ratings
    20% above category average
    Shopify
    -
    Ratings
    Customer data management / contact management9.87 Ratings00 Ratings
    Workflow management9.57 Ratings00 Ratings
    Territory management9.46 Ratings00 Ratings
    Opportunity management9.47 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.57 Ratings00 Ratings
    Contract management9.67 Ratings00 Ratings
    Quote & order management9.76 Ratings00 Ratings
    Interaction tracking9.75 Ratings00 Ratings
    Channel / partner relationship management9.75 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of BIGContacts and Shopify
    Feature
    BIGContacts
    9.7
    7 Ratings
    23% above category average
    Shopify
    -
    Ratings
    Case management9.86 Ratings00 Ratings
    Call center management9.56 Ratings00 Ratings
    Help desk management9.86 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of BIGContacts and Shopify
    Feature
    BIGContacts
    9.5
    6 Ratings
    21% above category average
    Shopify
    -
    Ratings
    Lead management9.76 Ratings00 Ratings
    Email marketing9.36 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of BIGContacts and Shopify
    Feature
    BIGContacts
    9.9
    6 Ratings
    25% above category average
    Shopify
    -
    Ratings
    Task management10.06 Ratings00 Ratings
    Billing and invoicing management9.86 Ratings00 Ratings
    Reporting9.96 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of BIGContacts and Shopify
    Feature
    BIGContacts
    9.5
    4 Ratings
    22% above category average
    Shopify
    -
    Ratings
    Forecasting9.34 Ratings00 Ratings
    Pipeline visualization9.64 Ratings00 Ratings
    Customizable reports9.74 Ratings00 Ratings
    Customization
    Comparison of Customization features of BIGContacts and Shopify
    Feature
    BIGContacts
    9.3
    4 Ratings
    20% above category average
    Shopify
    -
    Ratings
    Custom fields10.04 Ratings00 Ratings
    Custom objects9.44 Ratings00 Ratings
    Scripting environment9.04 Ratings00 Ratings
    API for custom integration8.74 Ratings00 Ratings
    Security
    Comparison of Security features of BIGContacts and Shopify
    Feature
    BIGContacts
    9.8
    3 Ratings
    15% above category average
    Shopify
    -
    Ratings
    Single sign-on capability9.53 Ratings00 Ratings
    Role-based user permissions10.03 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of BIGContacts and Shopify
    Feature
    BIGContacts
    9.7
    3 Ratings
    25% above category average
    Shopify
    -
    Ratings
    Social data10.03 Ratings00 Ratings
    Social engagement9.53 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of BIGContacts and Shopify
    Feature
    BIGContacts
    9.0
    3 Ratings
    18% above category average
    Shopify
    -
    Ratings
    Marketing automation8.53 Ratings00 Ratings
    Compensation management9.53 Ratings00 Ratings
    Platform
    Comparison of Platform features of BIGContacts and Shopify
    Feature
    BIGContacts
    9.5
    3 Ratings
    22% above category average
    Shopify
    -
    Ratings
    Mobile access9.53 Ratings00 Ratings
    Online Storefront
    Comparison of Online Storefront features of BIGContacts and Shopify
    Feature
    BIGContacts
    -
    Ratings
    Shopify
    8.4
    149 Ratings
    7% above category average
    Product catalog & listings00 Ratings8.7149 Ratings
    Product management00 Ratings8.2147 Ratings
    Bulk product upload00 Ratings8.3125 Ratings
    Branding00 Ratings8.6146 Ratings
    Mobile storefront00 Ratings9.1142 Ratings
    Product variations00 Ratings7.9139 Ratings
    Website integration00 Ratings8.7140 Ratings
    Visual customization00 Ratings8.6146 Ratings
    CMS00 Ratings7.6118 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of BIGContacts and Shopify
    Feature
    BIGContacts
    -
    Ratings
    Shopify
    8.5
    141 Ratings
    10% above category average
    Abandoned cart recovery00 Ratings8.2131 Ratings
    Checkout user experience00 Ratings8.8139 Ratings
    Online Payment System
    Comparison of Online Payment System features of BIGContacts and Shopify
    Feature
    BIGContacts
    -
    Ratings
    Shopify
    9.4
    143 Ratings
    12% above category average
    eCommerce security00 Ratings9.4143 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of BIGContacts and Shopify
    Feature
    BIGContacts
    -
    Ratings
    Shopify
    8.3
    146 Ratings
    7% above category average
    Promotions & discounts00 Ratings8.4140 Ratings
    Personalized recommendations00 Ratings8.432 Ratings
    SEO00 Ratings8.1135 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of BIGContacts and Shopify
    Feature
    BIGContacts
    -
    Ratings
    Shopify
    8.1
    147 Ratings
    1% above category average
    Multi-site management00 Ratings6.719 Ratings
    Order processing00 Ratings9.0144 Ratings
    Inventory management00 Ratings7.6143 Ratings
    Shipping00 Ratings8.5135 Ratings
    Custom functionality00 Ratings8.7136 Ratings
    Best Alternatives
    BIGContactsShopify
    Small Businesses
    Salesflare
    Score10 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Shopify Plus
    Score8.9 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BIGContactsShopify
    Likelihood to Recommend
    9.6
    (10 ratings)
    8.4
    (162 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (16 ratings)
    Usability
    9.4
    (9 ratings)
    8.3
    (16 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.4
    (9 ratings)
    10.0
    (3 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    BIGContactsShopify
    Likelihood to Recommend
    ProProfs
    BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
    Read full review
    Shopify
    Shopify allowed us to handle matrix items and combined listings. Both of which we could not do on our previous platform. There was some customization involved but overall, it did what we needed it to. The one downside was that if we want to change anything we would have to reload the entire set of matrix items manually.
    Incentivized
    Read full review
    Pros
    ProProfs
    • easy to track the performance of email campaigns with the help of detailed reports and analytics
    • BigContacts also allows us to define custom triggers for delivering emails
    Read full review
    Shopify
    • It's base security and integration with trusted security partners (such as NoFraud) is a game-changer when it comes to reliability and a "hands off approach" for our IT department. The up-time is also very good.
    • It offers a wide range of verified plugins that are (for the most part) easy to install and use for any specific scenario you're looking for.
    • It's Analytics area in the admin is actually nice and offers a wide variety of reports that you can run.
    Incentivized
    Read full review
    Cons
    ProProfs
    • There have been some issues with the speed of the software after the upgrade.
    • Looking up contacts could be made easier.
    Read full review
    Shopify
    • I would love it if Shopify built an in house app which helped us post UGCs and social proof from platforms such as Instagram, Youtube etc. more seamlessly on our website. Right now, we are able to do it through third party apps but the look and feel is just okay.
    Incentivized
    Read full review
    Likelihood to Renew
    ProProfs
    No answers on this topic
    Shopify
    Nothing we have used in the past or have seen thus far even comes close to offering what we get with Shopify Plus, especially for the price. You cannot even come close to getting what we are getting at the price we pay. We are beyond thrilled and Shopify Plus meets and exceeds all of our needs and expectations. We love it!
    Incentivized
    Read full review
    Usability
    ProProfs
    BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
    Read full review
    Shopify
    It is fairly easy to use Shopify regardless of what task you are attempting to perform. Most things are customizable to a degree without requiring coding ability. I have very limited coding experience and have still been able to navigate my way around changing features of the website that require edits to the code with the use of AI and trial-and-error. This previously wasn't possible with the WooCommerce platform.
    Incentivized
    Read full review
    Reliability and Availability
    ProProfs
    No answers on this topic
    Shopify
    Shopify support is always available when you need them.
    Incentivized
    Read full review
    Performance
    ProProfs
    No answers on this topic
    Shopify
    Shopify website speed is quite impressive. Even if we integrate couple apps, it does not hamper the site speed.
    Incentivized
    Read full review
    Support Rating
    ProProfs
    . By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
    Read full review
    Shopify
    In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
    Incentivized
    Read full review
    Online Training
    ProProfs
    No answers on this topic
    Shopify
    Shopify offered us several trainings to setup a Shopify store, how to build a brand, SEO, product photography etc. All this content have been super helpful in our journey.
    Incentivized
    Read full review
    Implementation Rating
    ProProfs
    No answers on this topic
    Shopify
    Just start now and make the switch, the sooner the better. You will love it and it is really a simple process
    Incentivized
    Read full review
    Alternatives Considered
    ProProfs
    As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
    Read full review
    Shopify
    Big Commerce and SAP Hybris are two other platforms we've investigated and Shopify is by far easiest to use and customize. While it doesn't do everything out of the box, the apps do fill in many gaps. The cost however, is probably the biggest selling point against these other two options.
    Incentivized
    Read full review
    Scalability
    ProProfs
    No answers on this topic
    Shopify
    Shopify has basic to high-end plans. The plans grow with the brand`s growth and I love that about Shopify.
    Incentivized
    Read full review
    Return on Investment
    ProProfs
    • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
    Read full review
    Shopify
    • It got the store up quickly so the client could start selling. She was previously selling products on Etsy and Facebook and wanted to consolidate everything onto one website, so the main thing Shopify solved was to reduce the store owner's time in managing all her products on multiple sites. Also, we had previously built a website on Wix with all the custom functionality and branding she needed - a truly great, high-end website - but it performed so slowly that it was unusable. So the speed at which Shopify can be set up and then works on the page is appreciable.
    • The website was manageable by the client - she could figure the system out herself after a while so she saved money on costs for hiring developers. She did have to hire developers to customize some of the plug-ins but costs are all relative; it wasn't a high investment compared to building a full e-commerce website. With the complexity and size of her product base and the functionality and branding she wanted to have in a website, and the potential of her business, she would have needed to invest well over $10,000 to get to where she really needs to be. In the end she kept the budget under $5000.00.
    • Costs kept climbing with plug-ins having to be added with everything. My client became more involved in building the website and began to try multiple plugins, and she did not have the skill base to evaluate the plugins functionalities so she chose plugins that did not do everything she needed, and then ended up paying the plugin developers to customize the plugins. So on one hand, it's pretty amazing to be able to bring up an e-commerce website as quickly as a week or so, but on the other hand if you need anything customized or deeper functionality in regards to product searching and filtering on the web page, and management on the backend, it quickly goes beyond the skills of the average person to manage, and above their expected budget as well. In the end my client really did not get anything close to the functionality for the website we had originally envisioned.
    • Shopify was the easiest way we could find to bring the client's products to a global market. We evaluated several other platforms and the functionality simple did not seem to be adequate, so Shopify seemed like the only solution that could do enough of what we needed and still stay within this client's budget. Really the problem in this project was not platform per se but that the budget wasn't large enough. Shopify managed to provide a solution for an ecommerce store with thousands of products on a tiny budget, so in the sense of pure functionality it provided the best value of all the platforms we evaluated. The solution still isn't big enough for this client's business though so, without having insights into this client's post-build sales results, my guess is that because her new website did not make her products easier to sort through, and she likely didn't have much more budget left to invest in SEO and other marketing of the website, her sales probably didn't increase substantially as a result of having built the website. So I think this project all in all did not likely have a high ROI.
    Incentivized
    Read full review
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