BMC Helix Remedyforce vs. GFI HelpDesk
BMC Helix Remedyforce vs. GFI HelpDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
BMC Helix Remedyforce | N/A | BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management. | $67.90 per user/per month | |
GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A |
BMC Helix Remedyforce | GFI HelpDesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix Remedyforce | GFI HelpDesk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
BMC Helix Remedyforce | GFI HelpDesk | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
BMC Helix Remedyforce | GFI HelpDesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Remedyforce | GFI HelpDesk | |
---|---|---|
Likelihood to Recommend | 9.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 7.5 (4 ratings) | - (0 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
BMC Helix Remedyforce | GFI HelpDesk | |
---|---|---|
Likelihood to Recommend | BMC Software Inc. | GFI Software No answers on this topic |
Pros | BMC Software Inc. | GFI Software No answers on this topic |
Cons | BMC Software Inc. | GFI Software No answers on this topic |
Likelihood to Renew | BMC Software Inc. | GFI Software No answers on this topic |
Support Rating | BMC Software Inc. | GFI Software No answers on this topic |
Implementation Rating | BMC Software Inc. | GFI Software No answers on this topic |
Alternatives Considered | BMC Software Inc. | GFI Software No answers on this topic |
Return on Investment | BMC Software Inc. | GFI Software No answers on this topic |
ScreenShots | BMC Helix Remedyforce Screenshots |