BMC Helix Remedyforce vs. Helpman
BMC Helix Remedyforce vs. Helpman
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Remedyforce | N/A | BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management. | $67.90 per user/per month | |
Helpman | Small Businesses (1-50 employees) | Helpman is a cloud-based software that lets companies organize answers and articles and make them available publicly to customers. Customer support teams share their knowledge with customers in a knowledge base or a help center. The vendor’s value proposition is that this reduces the flow on other support channels like chat or email and helps customer support teams be more productive and more focused on the most important requests. Customers can find answers using the typo… | $25 per article |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | Unlimited free trial as long as the knowledge base is not published. | ||||||||||||||
More Pricing Information |
BMC Helix Remedyforce | Helpman | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix Remedyforce | Helpman | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Remedyforce | Helpman | |
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Likelihood to Recommend | 9.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 7.5 (4 ratings) | - (0 ratings) |
Support Rating | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
BMC Helix Remedyforce | Helpman | |
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Likelihood to Recommend | BMC Software Inc. | Helpman No answers on this topic |
Pros | BMC Software Inc. | Helpman No answers on this topic |
Cons | BMC Software Inc. | Helpman No answers on this topic |
Likelihood to Renew | BMC Software Inc. | Helpman No answers on this topic |
Support Rating | BMC Software Inc. | Helpman No answers on this topic |
Implementation Rating | BMC Software Inc. | Helpman No answers on this topic |
Alternatives Considered | BMC Software Inc. | Helpman No answers on this topic |
Return on Investment | BMC Software Inc. | Helpman No answers on this topic |
ScreenShots | BMC Helix Remedyforce Screenshots | Helpman Screenshots |