BrightGauge vs. Logi Report

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

JReport is well suited to enterprise-wide deployment such as we deliver in our data warehouse solution JOHO OneSource(TM). It provides for a seamless end-user experience to enterprise-wide corporate data, maintain user-level security regardless of location or device used. Reporting elements are always "business-friendly", reducing confusion for the less sophisticated information consumer. Since JReport is highly scalable, it is hard to imagine a deployment where it would not be well suited. The only case I can think of is possibly one where there are limited or no reporting staff onsite to create report elements.

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Creates powerful reports and charts
• Highly customizable and can fit multiple needs
• Distributed Architecture offers higher reliability and avoids single point of failure

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Initially, the product lacked some features but their support team reacted quickly to meet our needs.
• The JReport desktop designer looks a bit dated, however, the Web GUI looks very modern.

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

We have been using Logi Report for many years. We did review Microsoft PowerBI recently and are currently considering if it will meet our needs. We are still evaluating at the moment.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Handy dashboard
• Create reports in various formats
• Would like to see a longer listing of reports per screen on the scheduler in JReport Server/Admin Console as we have a lot of reports we run.

Incentivized