BrightGauge vs. Rational BI

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

Definitely well suited for small companies, but again many of their competitors are also well suited in this segment. We were in general happy with the solution provided, but I'm not blown away by their solution or support. If you want to get more data-driven visual boards with data displayed in nice graphics is in my opinion a good start, and here Rational BI delivers what it should.

Incentivized

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Arrange data.
• Dashboard.
• Automatic reports.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Not seeing anything at this time, comprehensive product.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Overall Rational BI is a valuable enterprise reporting tool for any data driven organization. It offers great depth and breadth of features for reporting and analytics that can lead to better business outcomes. Its easy to use and highly configurable to evolve to changing reporting needs of organizations of any scale.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

I haven't used the support myself, but my colleagues have been satisfied with the support. As I have understood from my colleagues the support is as you could expect. Still, the documentation could be better and that could avoid the need to contact their support, but overall we're still happy with the support as well.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

Rational BI allows a deeper data analysis with respect to the other software I experimented with. The velocity to perform the analysis is similar to the other one. The predictive analysis could be very useful, but at the moment I do not use it in my activities. Dashboards are nice and easy to understand.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Allows folks to work on other items as reporting is done in the background.
• Scheduling and delivery of reports with one click.
• Single pane of management.
• Ease of use.

Incentivized