BrightHR vs. CIPHR

For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!

Everything appeared to be in order based on the sales pitch. It wasn't until the post-implementation stage that we understood what wasn't included or was an additional expense. This has restricted our ability to use the system. The help desk is typically helpful and sympathetic, however, it sometimes takes a while for a solution to be provided.

Incentivized

• When a query has been dealt with via the helpline an email confirming the outcome is often issued which is great for reference at any time.
• The system is easy to use and the screens are clutter free.
• The support service offered is easy to access and the staff are friendly and helpful.

• It's easy to use, and the layout makes it simple to get around to the areas you're interested in.
• Affordability Support for the implementation of new procedures.
• Also, everything is arranged in a way that makes it easy to locate distinct parts.

Incentivized

• Direct-dial telephone numbers rather than going through the Peninsula helpline numbers.
• Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time.

• Due to its high price, it hasn't been able to alleviate much of the time-consuming administrative strain.
• No assistance options may be found in several parts, making it difficult for newcomers to understand.

Incentivized

I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office. Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.

Incentivized

We've been able to give more specific management information, but the expense of the new modules hasn't eliminated much of the time-consuming admin load. Training and implementation were too fast-paced for our liking. In the event this is your first time using an HR Management system, make sure you perform an extensive investigation.

Incentivized

• Saved admin time in filing and then searching for documents.
• Saved admin time in chasing for managers' approvals for holiday requests.
• Saved admin time in chasing managers/employees to update their profiles.

Incentivized

• Streamlined processes; decreased paperwork; increased productivity.

Incentivized