Brightly Asset Essentials™ vs. iOFFICE by Eptura

SchoolDude has been great for us to easily submit maintenance requests, keep them organized for tracking, and simple for staff to view and respond to.

Incentivized

You can book multiple spaces for the day with one log in. IOffice is easy to use / I was trained by reading a few PowerPoint slides and could use it immediately. With Covid protocols in place it was important in be able to book space when needed since many of our offices were closed due to mitigation efforts

• For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
• For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
• Overall, Dude Solutions Help Desk is not difficult to use.

Incentivized

• It is very good at plotting out office seating.
• We also use it for mail and package logging and notification and tracking.
• It is very useful in creating seating charts and floor plans.

Incentivized

• The overall user interface is bland.
• Switching to the IT application takes opens in another tab.

Incentivized

• The thing I would like to see is the ability to add the office or room dimensions and plot out seating such as in conference rooms.
• The version I have requires me to have to contact the company rep to make changes to the configuration in the software.

Incentivized

User-friendly and quick to catch on to.

Incentivized

I find the basic concept and use of Dude Solutions Help Desk to be good, but I think it could use an update to look and work more smoothly. The maintenance aspect of Dude Solutions Help Desk is definitely better than the scheduling tool. The maintenance request does have a decent set-up and does offer clear communication between the staff member and custodial staff. The scheduling tool needs a calendar feature and the ability to receive a notification in your calendar. Both tools do have an email service that directly sends updates to your email.

Incentivized

I have used a ticketing system through FirstClass that does not come anywhere close to where SchoolDude is in ease of use and quality of a program.

Incentivized

I was an end user and was not involved in the selection of the systems

• We can calculate the need for IT workers based on work orders.
• We can track issues at buildings and what buildings may need more help.
• A simple approach where it makes it easy to get work order information rather than emails and phone calls.

Incentivized

• 100% of staff you needed to be in office were required to use iOffice
• Follow up surveys on iOffice use had a 95% positive response by users
• Once pilot was completed, over 350 staff completed training and used iOffice since 2021