Bucher + Suter vs. Cisco Unified Contact Center
Bucher + Suter vs. Cisco Unified Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Bucher + Suter | N/A | German company Bucher + Suter offers a suite of Cisco focused CRM connectors and tools for improving contact center operations, including agent and supervisor desktop technology, as well as the TAO and Fusion products for Cisco Finesse, to drive agent productivity. | N/A | |
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
Bucher + Suter | Cisco Unified Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Must contact sales team for pricing. | ||||||||||||||
More Pricing Information |
Bucher + Suter | Cisco Unified Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Bucher + Suter | Cisco Unified Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bucher + Suter | Cisco Unified Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 9.5 (48 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (5 ratings) |
Usability | - (0 ratings) | 8.3 (7 ratings) |
Support Rating | - (0 ratings) | 7.5 (15 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.0 (2 ratings) |
Professional Services | - (0 ratings) | 8.0 (1 ratings) |
Bucher + Suter | Cisco Unified Contact Center | |
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Likelihood to Recommend | Bucher + Suter No answers on this topic | Cisco |
Pros | Bucher + Suter No answers on this topic | Cisco |
Cons | Bucher + Suter No answers on this topic | Cisco |
Likelihood to Renew | Bucher + Suter No answers on this topic | Cisco |
Usability | Bucher + Suter No answers on this topic | Cisco |
Support Rating | Bucher + Suter No answers on this topic | Cisco |
Alternatives Considered | Bucher + Suter No answers on this topic | Cisco |
Contract Terms and Pricing Model | Bucher + Suter No answers on this topic | Cisco |
Professional Services | Bucher + Suter No answers on this topic | Cisco |
Return on Investment | Bucher + Suter No answers on this topic | Cisco |
ScreenShots |