What users are saying about
12 Ratings
1 Ratings
12 Ratings
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Score 9.3 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

BugHerd

Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back
Ariana Thompson | TrustRadius Reviewer

Instabug

Instabug is great to capture bug reports during the testing phase of your app. You can also collect user data such as device, OS, and App version to easily reproduce the issue.
Billy Pham | TrustRadius Reviewer

Pros

BugHerd

  • Track web development bugs and issues
  • Capture screenshots, browser details, device details, screen size details and user comments.
  • Manage the list of bugs, assign them to a developer and give them due date and priority.
Anonymous | TrustRadius Reviewer

Instabug

  • Instabug allows testers to quickly and easily send their bug reports.
  • Testers can draw on the screenshots, capture video and write back.
  • Instabug also has amazing customer support that is always quick to respond to our requests and needs.
  • Users can also make integrations so you can easily turn Instabug reports into Jira or other tracking software.
Billy Pham | TrustRadius Reviewer

Cons

BugHerd

  • You could add more users for your levels to allow more clients to add feedback.
  • You could allow color changes for websites that are light/dark to display more easily.
  • You could work to allow easier use on mobile devices.
Anonymous | TrustRadius Reviewer

Instabug

  • We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
  • Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.
Billy Pham | TrustRadius Reviewer

Usability

BugHerd

BugHerd 9.0
Based on 1 answer
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
Anonymous | TrustRadius Reviewer

Instabug

No score
No answers yet
No answers on this topic

Support Rating

BugHerd

BugHerd 9.0
Based on 1 answer
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
Anonymous | TrustRadius Reviewer

Instabug

No score
No answers yet
No answers on this topic

Alternatives Considered

BugHerd

It was a good fit for our team.
Anonymous | TrustRadius Reviewer

Instabug

No answers on this topic

Return on Investment

BugHerd

  • This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform.
  • We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue.
  • The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.
Ariana Thompson | TrustRadius Reviewer

Instabug

  • Instabug streamlined the bug reporting process by providing a platform to funnel issues, making this process very efficient.
  • Instead of manually creating a ticket and spending 10 minutes to fill out the details, I can forward the Instabug report to Jira with just 1 click and everything is filled out.
Billy Pham | TrustRadius Reviewer

Pricing Details

BugHerd

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Instabug

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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