Bullhorn Jobscience (discontinued) vs. ServiceTitan

Jobscience is a good fit for medium to large organizations, especially those who have various different lines of business and need one system to be able to handle them all. It is very difficult for me to imagine another system being able to accommodate the very different ways of doing business between our departments. Only a highly flexible system could have a chance at doing that.

Incentivized

Well suited for larger companies, and companies that can take advantage of numerous features like dispatching, inventory, etc. Smaller shops may not find ServiceTitan as helpful or at least potentially complicated for a scaled back operation. It doesn't have accounting software, so make sure you have QuickBooks or something similar.

Incentivized

• JobScience is extremely customizable and flexible. This is a strength because you can tailor it to your workflow, rather than having to change your workflow to fit a software.
• JobScience is the most intuitive ATS / CRM I have ever used. This is particularly important when hiring and training new employees. The faster they can come up to speed on the core software in your business, the faster they can start generating revenue.
• JobScience has extremely powerful built in reports. I have yet to need a report that I couldn't build using the internal report wizard. It helps us understand all the numbers at the heart of our business, which is critical in decision making situations.
• JobScience also has powerful automation components. The email alerts and automated tasks you can set up are great and boost efficiency. We use them a lot, and I suspect we may have only scratched the surface.

Incentivized

• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

Incentivized

• Multiple users - when multiple users edit a page, it doesn't show that there is someone else on the page and it only lets one person edit which can cause the information to be lost.
• Action grid - it is a helpful page to use however it is extremely slow and takes a long time to load and can be a bit finicky.
• It's simple - this is is also a positive, but I also think there could be additional resources added to it to make it more up to date and advanced.

Incentivized

• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

Incentivized

We use Jobscience to add candidates, upload resumes, and have certain fields such as Name, Location, Compensation Details, Non-compete Details, Packet highlights, and of course the Resume field, all of which are required in order to create a packet to submit to our clients. These packets are created using Conga ActionGrid, so Jobscience allows us to input all the information, and it would be great if we could create a packet directly through Jobscience, but we require Conga ActionGrid, as that is then used in Adobe PDF to create the final packet.

Incentivized

No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.

Incentivized

• It is convenient because I can see nationwide activity logged in the database from other locations in real time.
• It's not a negative impact, just isn't as lead-generation or easy to use for candidate pool search as I would like.

Incentivized

• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

Incentivized