Likelihood to Recommend The specific scenarios where it was well suited was scaling out. We were able to set up the system for our initial pilot and scale out in a short period of time. The system is just as dependable and workable with a small numbers of participants as it is with larger and larger sets. Even as it grew out it still reflected a personal touch to the users which is very important for software like this. It is not that it is inappropriate but would be challenging in a severely fragmented organization. That is scenario where there are two essential functions going on with the organization which are acting as separate companies - but this is a note concerning a specific experience with a company in India where they were operating in two distinctly different states with totally different expectations and behaviors.
Read full review If their HRIS system holds all their data - employees, supervisors, positions then HealthcareSource can really take advantage of that data and save you a lot of time. We looked at a lot of systems and one of our needs was both Applicant Tracking and Performance Management and these systems work very well together. Other systems we looked at didn't have all our most needed features - we needed a vendor that could do both, integrate with our HRIS, report back data in a customizable fashion, and be user friendly. Some systems listed the features but during the demo and product reference calls we found they didn't perform as advertised. Some had reporting but the reporting was missing key data or didn't export in a data friendly manner. We have found HealthcareSource to be not only "pretty" - aka user friendly/non-cluttered but also had the engine under the hood as well that met our data analyst needs.
Read full review Pros Automating Surveys Communicating with the entire group of workers at the client facilities Gathering together information for Talent Matching Read full review When any company implements a new program they have specific needs that they want customized for them. Healthcare source did a great job providing excellent customer service to our HR and IT professionals working behind the scenes to help us maximize the programs potential at our organization. They did not limit us to any standard uses or prohibit us from reaching our internal goals. Some examples include specialized reports, data uploads of employee data and time frames for our annual reviews. They provided us with training and retraining and more training on using the system. This included training new members of our team when we had turnover in HR and inviting us to conferences and webcasts regularly. The presentation of the software was very appealing and that may seem small but it really helps appeal to the employees that use it for their reviews. Read full review Cons Succession planning could use a little work but really the shortfalls had to do with client idiosyncrasies Ethics lifeline was a little hard to reign in, the executives at our client were very fussy for all the wrong reasons - no pun intended Compensation Planning was also hard to work with but once again it was internal problems at the client that caused these slowdowns Read full review To allow our team members choice, we offer training as either/or. The current system does not record either/or completions To end enrollment of new hires for training at a set date, requires also ending the training of all those not yet completed. Read full review Likelihood to Renew They are great to work with. It would be enough that the software does and behaves in the way it is explained and marketed. It is wonderful to see it exceed these expectations. It is a pleasure to work with as are the representatives from the company. They are helpful, concerned and expert in their duties.
Read full review Looking back we can say that every year we used Performance Manager and other products too like HeathcareSource's Compensation and Position Manager we saw the ease of use for employees and HR staff members increase, we saw employees getting more comfortable with the product and HR Staff getting better at expressing their needs to the HealthcareSource team and this made us want to stay with the same company, when things are getting better each year we know we are in the right place.
Read full review Usability The product is very intuitive to the end users and our online documentation seems sufficient to train our new employees.
Read full review Support Rating On the previous rating scale, I kept thinking "it depends". If I know it's an easy question or easy fix, the response is super fast. If I know I am asking something complex, custom or I just know it's not going to be able to be answered by 1st tier, it can take some time. I have worked on these issues with them (they are all very nice) I do now have avenues for finding things out from one person. We had one issue where we had a major problem and it required a software patch and their support team worked throughout the weekend to create, QA, and deliver the patch as promised. I was very impressed
Read full review Alternatives Considered BullseyeEngagement towers over their competitors. We selected them as a result of careful research for our internal uses. We brought them along to our clients because of our personal experience. The staff at BullseyeEngagement are themselves engaged and active. They were forthcoming, cooperative and helpful. Their product is polished, well made, dependable and logical and easy to operate. Even though it is easy to work with it provides the complex sort of work necessary when carefully setting up a fair system of evaluation and employee development.
Read full review Both Health Stream and Healthcare Source have to-do lists, completion lists, and tracking. However, the functionality of Healthcare Source is far superior to HealthStream. The notifications are much better and helpful. The tracking on Healthcare Source is easy to use and see. Overall the interface in Healthcare Source is more intuitive.
Read full review Return on Investment The return on investment for us focused on the flexibility of the product When using the software directly and when adapting it for our clients the time frame for development and installation and use was very short The quality of the outputs and the ease with which the system was put in place was extraordinary and saved us money even during the replacement period as it replaced the outdated system in place at our client Read full review NetLearning has increased our nursing CEU credits with the most efficiency. Now nurses can take courses on NetLearning and have it track their hours. On a compliance standpoint, NetLearning has benefited us when we are being audited and we have to show what trainings or classes an employee has made. Also, to make sure that their certifications are up to date. Read full review ScreenShots BullseyeEngagement Screenshots