C2 ITSM vs. ConnectWise PSA
C2 ITSM vs. ConnectWise PSA
Product | Rating | Most Used By | Product Summary | Starting Price |
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C2 ITSM | Mid-Size Companies (51-1,000 employees) | C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims… | $44 per month per user | |
ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
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Entry-level Setup Fee | $6,000 per installation | No setup fee | ||||||||||||||
Additional Details | Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. | — | ||||||||||||||
More Pricing Information |
C2 ITSM | ConnectWise PSA | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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C2 ITSM | ConnectWise PSA | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C2 ITSM | ConnectWise PSA | |
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Likelihood to Recommend | - (0 ratings) | 2.4 (113 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (25 ratings) |
Usability | - (0 ratings) | 7.4 (25 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 1.0 (7 ratings) |
Support Rating | - (0 ratings) | 4.5 (20 ratings) |
Online Training | - (0 ratings) | 5.0 (8 ratings) |
Implementation Rating | - (0 ratings) | 1.0 (5 ratings) |
Configurability | - (0 ratings) | 1.0 (1 ratings) |
Ease of integration | - (0 ratings) | 1.0 (2 ratings) |
Product Scalability | - (0 ratings) | 1.0 (7 ratings) |
Vendor post-sale | - (0 ratings) | 1.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
C2 ITSM | ConnectWise PSA | |
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Likelihood to Recommend | Sherweb No answers on this topic | ConnectWise |
Pros | Sherweb No answers on this topic | ConnectWise |
Cons | Sherweb No answers on this topic | ConnectWise |
Likelihood to Renew | Sherweb No answers on this topic | ConnectWise |
Usability | Sherweb No answers on this topic | ConnectWise |
Reliability and Availability | Sherweb No answers on this topic | ConnectWise |
Performance | Sherweb No answers on this topic | ConnectWise |
Support Rating | Sherweb No answers on this topic | ConnectWise |
Online Training | Sherweb No answers on this topic | ConnectWise |
Implementation Rating | Sherweb No answers on this topic | ConnectWise |
Alternatives Considered | Sherweb No answers on this topic | ConnectWise |
Scalability | Sherweb No answers on this topic | ConnectWise |
Return on Investment | Sherweb No answers on this topic | ConnectWise |
ScreenShots | C2 ITSM Screenshots | ConnectWise PSA Screenshots |