CA Business Service Insight vs. SysAid
CA Business Service Insight vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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CA Business Service Insight | N/A | CA Business Service Insight is software that provides performance management of IT services and service level agreements. This solution is designed to help businesses determine what services are being used and how they are performing against service level agreements (SLAs). | N/A | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
CA Business Service Insight | SysAid | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
CA Business Service Insight | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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CA Business Service Insight | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CA Business Service Insight | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.3 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
CA Business Service Insight | SysAid | |
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Likelihood to Recommend | Broadcom No answers on this topic | SysAid Technologies |
Pros | Broadcom No answers on this topic | SysAid Technologies |
Cons | Broadcom No answers on this topic | SysAid Technologies |
Likelihood to Renew | Broadcom No answers on this topic | SysAid Technologies |
Usability | Broadcom No answers on this topic | SysAid Technologies |
Reliability and Availability | Broadcom No answers on this topic | SysAid Technologies |
Performance | Broadcom No answers on this topic | SysAid Technologies |
Support Rating | Broadcom No answers on this topic | SysAid Technologies |
In-Person Training | Broadcom No answers on this topic | SysAid Technologies |
Online Training | Broadcom No answers on this topic | SysAid Technologies |
Implementation Rating | Broadcom No answers on this topic | SysAid Technologies |
Alternatives Considered | Broadcom No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | Broadcom No answers on this topic | SysAid Technologies |
Scalability | Broadcom No answers on this topic | SysAid Technologies |
Professional Services | Broadcom No answers on this topic | SysAid Technologies |
Return on Investment | Broadcom No answers on this topic | SysAid Technologies |
ScreenShots | SysAid Screenshots |