Chose CA Service Management, with CA Service Desk Manager
CA is easier and faster to implement than Service Now, BMC Remedy/ITSM etc. It is more costly than off the shelf solutions, however much more worth it for large enterprises.
Product | Rating | Most Used By | Product Summary | Starting Price |
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CA Service Management | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A |
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Editions & Modules | No answers on this topic | ||||||||||
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Entry-level Setup Fee | No setup fee | ||||||||||
Additional Details | — | ||||||||||
More Pricing Information |
CA Service Management, with CA Service Desk Manager | |
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Considered Both Products | CA Service Management |
Top Pros | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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CA Service Management, with CA Service Desk Manager | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives |
CA Service Management, with CA Service Desk Manager | |
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Likelihood to Recommend | 9.0 (12 ratings) |
Likelihood to Renew | 4.1 (6 ratings) |
CA Service Management, with CA Service Desk Manager | |
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Likelihood to Recommend | Broadcom |
Pros | Broadcom |
Cons | Broadcom |
Likelihood to Renew | Broadcom |
Alternatives Considered | Broadcom |
Return on Investment | Broadcom |
ScreenShots |