What users are saying about
22 Ratings
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Score 8.9 out of 100
5 Ratings
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Score 8 out of 100

Feature Set Ratings

    Project Management

    Calabrio Teleopti WFM

    Feature Set Not Supported
    N/A
    8.8

    Resource Guru

    88%
    Resource Guru ranks higher in 3/3 features

    Resource Management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Scheduling

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Professional Services Automation

    Calabrio Teleopti WFM

    Feature Set Not Supported
    N/A
    8.0

    Resource Guru

    80%
    Resource Guru ranks higher in 1/1 features

    Project & financial reporting

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • Calabrio Teleopti WFM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Calabrio Teleopti WFM

    90%
    10 Ratings
    8.0

    Resource Guru

    80%
    3 Ratings

    Usability

    9.0

    Calabrio Teleopti WFM

    90%
    1 Rating

    Resource Guru

    N/A
    0 Ratings

    Likelihood to Recommend

    Calabrio

    Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
    Read full review

    Resource Guru

    It is very well suited when different branches of the company reside in different countries or time zones. It allows the project manager to efficiently keep track of the progress of their team members. It reduces the need for intensive calls where the manager asks for an extensive check in and update from each individual person. It also allows the project manager to update tasks and timelines as needed.
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    Pros

    Calabrio

    • It has an excellent schedule, schedules are easily accessible and can be easily created.
    • Calabrio Teleopti WFM makes it possible to effectively request time off for employees in an organized way.
    • There are educational opportunities and this is positive for the company and our employees since the customer service area is great.
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    Resource Guru

    • We can color by client, project, booker for clear picture.
    • There are filters to select particular resources for need of our event.
    • We can easily see booked and free time.
    Read full review

    Cons

    Calabrio

    • Compliance monitoring through our Zeacom phone system has been a difficulty. For the years we've had it, we've still had challenges in getting that functionality to work as intended.
    • User interface is somewhat intuitive, but could use an update for more intuitive placement and features.
    • The companion app has some updates issues that could use addressing.
    Read full review

    Resource Guru

    • lacks real-time logging button
    Read full review

    Pricing Details

    Calabrio Teleopti WFM

    Starting Price

    Editions & Modules

    Calabrio Teleopti WFM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Resource Guru

      Starting Price

      $2.5 per month per user

      Editions & Modules

      Resource Guru editions and modules pricing
      EditionModules
      Grasshopper Plan$2.501
      Blackbelt Plan$4.162
      Master Plan$6.653

      Footnotes

      1. per user, per month
      2. per user, per month
      3. per user, per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Calabrio

      It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
      Read full review

      Resource Guru

      No answers on this topic

      Alternatives Considered

      Calabrio

      We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM software companies and Teleopti impressed us with its ability to seamlessly combine all features of WFM management into an easy to use package. The other companies had many of the same features or better, but their overall presentation just didn't impress.
      Read full review

      Resource Guru

      Resource Guru is the only product of it's kind that I have used regularly. Slack is comparable in allowing communication between teams, but doesn't have nearly the functionality of Resource Guru. Resource Guru is the only product that I am aware of that manages tasks and deadlines between various team members, and can be accessed by all members.
      Read full review

      Return on Investment

      Calabrio

      • Teleopti has increased the efficiency of our department and made scheduling more consistent for employees.
      • Our team has been able to adjust staffing levels to address business levels instead of hiring more staff and just being overstaffed unnecessarily.
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      Resource Guru

      • It's easy to assign work to the resources.
      • Resources can be filtered with various criteria as per the project needs.
      • We get clear picture of assigned tasks and hence project progress.
      Read full review

      Screenshots

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