What users are saying about
11 Ratings
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Score 5.7 out of 100
3 Ratings
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Score 7 out of 100

Likelihood to Recommend

Calabrio Teleopti WFM

Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
Anonymous | TrustRadius Reviewer

Resource Guru

It is very well suited when different branches of the company reside in different countries or time zones. It allows the project manager to efficiently keep track of the progress of their team members. It reduces the need for intensive calls where the manager asks for an extensive check in and update from each individual person. It also allows the project manager to update tasks and timelines as needed.
Shannon Hartzell | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Calabrio Teleopti WFM
Resource Guru
8.7
Resource Management
Calabrio Teleopti WFM
Resource Guru
8.0
Scheduling
Calabrio Teleopti WFM
Resource Guru
8.0
Team Collaboration
Calabrio Teleopti WFM
Resource Guru
10.0

Professional Services Automation

Calabrio Teleopti WFM
Resource Guru
9.0
Project & financial reporting
Calabrio Teleopti WFM
Resource Guru
9.0

Pros

Calabrio Teleopti WFM

  • Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors.
  • Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues.
  • User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software.
  • The installation and onboarding process was pretty smooth considering other launches we've had.
Clinton Verley | TrustRadius Reviewer

Resource Guru

  • Task tracking: allows user to input tasks which may be marked off as finished by other members of the team.
  • Time tracking: allows users to log the amount of time spent on particular tasks.
  • Cross team management: allows users from different locations and time zones to view the same page and relevant tasks.
Shannon Hartzell | TrustRadius Reviewer

Cons

Calabrio Teleopti WFM

  • Sometimes the features can look very similar or can be very minimal in the requests tools so it is very easy to make user mistakes (not swapping a field from the default or forgetting to check a box)
  • I tried integrating this calendar with Google Calendar and it never updates the same day when changes are made. It seems like it always take 24 hours to update in other interfaces.
Kayla Gillespie | TrustRadius Reviewer

Resource Guru

  • It isn't quite as user-friendly as I would like. Once you are accustomed to it, it is very useful, but the initial use could be facilitated.
  • One user-friendly calendar interface that displays tasks and deadlines would be nice.
  • A real-time time logging button would be nice, rather than entering hours retroactively.
Shannon Hartzell | TrustRadius Reviewer

Alternatives Considered

Calabrio Teleopti WFM

We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us.
Anonymous | TrustRadius Reviewer

Resource Guru

Resource Guru is the only product of it's kind that I have used regularly. Slack is comparable in allowing communication between teams, but doesn't have nearly the functionality of Resource Guru. Resource Guru is the only product that I am aware of that manages tasks and deadlines between various team members, and can be accessed by all members.
Shannon Hartzell | TrustRadius Reviewer

Return on Investment

Calabrio Teleopti WFM

  • It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
  • Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
  • We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
Clinton Verley | TrustRadius Reviewer

Resource Guru

  • It has made our cross functional team much more productive and efficient.
  • The only negative feature is the slightly complicated user interface. Before a manager was fully introduced to the product, it was not utilized as much as should be.
  • It allowed all details of timelines to be updated easily (automatically), if the deadline is pushed forward or back.
Shannon Hartzell | TrustRadius Reviewer

Screenshots

Pricing Details

Calabrio Teleopti WFM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Calabrio Teleopti WFM Editions & Modules

Additional Pricing Details

Resource Guru

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Resource Guru Editions & Modules

Edition
Grasshopper Plan$2.501
Blackbelt Plan$4.161
Master Plan$6.651
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Calabrio Teleopti WFM
7.8
Resource Guru
8.0

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