CardConnect is a point-of-sale software solution with features such as payment security and enterprise integration. It was acquired by First Data in July 2017, and is now owned and supported by Fiserv since the Fiserv/First Data merger (July 2019).
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STORIS
Score 9.0 out of 10
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STORIS POS is a point-of-sale software solution with features such as furniture POS software and cloud-based ERP solutions.
CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.
STORIS is a great solution for all aspects of a retail furniture store. It is well suited to incorporate modern technology for better communication with customers and vendors. We also use the STORIS website module to advertise our business, and it synchronizes data from our inventory module enabling automatic updates to the website. Transitioning from our previous software provider was a bit difficult because we were used to doing things differently for almost 35 years.
This can be an overwhelming experience if you are new to point of sale software. There is a lot of information and decisions that have to be made as you set up this system. I highly recommend the in person training to get a better idea of the process. With that being said, this is the reason you want a system like this, it gives you the ability, control and support to build a system that meets your needs with the flexibility to make changes as you grow.
CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered.
We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.
I don't think this company exist any more. But at the time we did an evaluation of the two companies to see which came out on top. At the end, it was clear that Storis was a much better transaction based system. It focused on functionality that would help you take care of your customer. The other focused more on reporting and executive level information.
STORIS has allowed us to continue to have excellent inventory control. We have always had virtually no problems with not-in-location merchandise, and we have maintained that level of accuracy with Storis.
We have improved efficiency by eliminating manual postings for certain receivables, payables, and sales information. We require less staff to handle the day to day processing.
We also use the optional module for delivery truck routing, which integrates well with the STORIS system.
The website integration with the STORIS system has enabled us to show products much easier than we did with our previous software solution & web host provider. There is no longer much manual updating required.
