3 Reviews and Ratings
12 Reviews and Ratings
Castlight Health is best used when you have a wide organization (living all across the US) and you don't have the margin on your small/medium team to look into all the different offerings nationwide. We use them primarily to assist with employee health benefits across our whole organization and it has been a breezeIncentivized
It is well suited to help us see exactly which employee and which company the employee is with and how much they employee spent. I really like the reports that it generates and the detail it gives. However I would like to see more details. It would be nice to see the exact date the funds were withdrawn and where the funds were spent. I think this could help us determine that the employee is spending the funds at correct locations and help us when we do our reconciliations of these accounts.Incentivized
Ease of useCustomer Service (for questions and help)Professional and Effective PlatformIncentivized
In my opinion, poor application of IRS rulesIn my experience, frequent denial of coverage to be later reversedIn my experience, poor complain processing rulesneed PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.
Find ways to get our team more engaged in the systemIn person rep meetingsCreate an appIncentivized
In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department).Slow support request turnaround (3-5 business days).Makes FSA substantiation unnecessarily difficult.Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload.Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation.Incentivized
We have used Asure in the past (direct competition). We have found the friendliness of Castlight Health to be better and the use of the website and benefit options are all better at Castlight Health. I am always open to shop around to find the best option for our company and I feel like we have found that with Castlight Health.Incentivized
We formerly used TASC and it was a nightmare. We were not at all confident in their administration or compliance of FSAs, HSAs, or COBRA. When we were looking for a new third party administrator to replace TASC, we were immediately drawn to WEX Health. They offered an easy-to-use website, and it was clear that they were serious about compliance and proper administration of benefits.Incentivized
We have spent way less time on health benefits (less than 10 hours this year)Our team is able to reach out directly for assistanceEmployee retention with better benefitsIncentivized
It's great to have all of our HSA, FSA and COBRA on one softwareOne software helps reduce redundancyOne software helps reduce errorsIncentivized