2 Reviews and Ratings
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Any FEC small or big can benefit from CenterEdge. It pulls your entire facility together under one point of sale. Groups, redemption prizes, Bowling modules, Laser Tag modules, webstore, kiosks...just to name a few. As CenterEdge is relatively young they are growing and expanding at a rate that can not be ignored and we are glad to have them back at our locations.Incentivized
Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise. So this is good for the independent retailer who does not need or have access to something created at a large corporate level.Incentivized
Point of sale. The interface is very user friendly and can get very granular on how you want to ring in guests not only at the point of sale but from a groups perspective as well.Modular. There are so many great integrations with CenterEdge from inventory tracking to Laser Tag modules and if they don't have it, chances are they will very soon.Groups. This is how we make a good amount of our income and CenterEdge really helps us deliver a great guest experience from the time the sale is made to the time the guest leave the building after their event.Incentivized
The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.Gift card issuing and redeeming was very easy and simple to trackIndividual user id's meant we could track sales for contests and customer service issues as wellIncentivized
External Employee Scheduling. CenterEdge has its own scheduler but in today's high tech world there needs to be more integration with big companies like When to Work and HotSchedules.F&B Recipe creation and management could be a little easier but it still does a good job.Incentivized
Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or bothIncentivized
Micros is great for the restaurant industry, but we're not that. We are an FEC with MANY activities under one roof including F & B, but Micros just could not handle keep track of everything we offer to our guests. Centeredge does that and more. If you are a bar/restaurant then Micros is for you. But if you are an FEC with many different offerings and you want to have control over your sales, don't think...choose CenterEdge.Incentivized
Only system for POS I ever used. I looked at others, but couldn't stomach the idea of migrating all that info to another system.Incentivized
Reporting. We can see exactly where our income is coming from and going with how granular the reporting is. No losses here!Coupons and Discounts. We are in full control of our discounts and how often they are used, something that our previous POS could not give us.Ease of use. I said it before and I'll say it again because it is true. It's easy! And who doesn't love easy???Incentivized
I could not have done daily business without itIt knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpfulEven though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.Incentivized