Likelihood to Recommend I couldn't recommend IDX to anyone. Most of the reviews on this site appear to be for the program that broke off from Athena IDX, Centricity Practice Solutions (CPS). CPS is a much more capable program managed by Unlimited Systems (a separate company) that should NOT be confused with Athena IDX (managed by Athena Health). It's possible that Athena IDX was usable in the 90s compared to other peer programs at that time, but there are so, so many better, modern solutions available now for far less money. This software is priced at the enterprise level with a level of quality that is below budget tier with an ancient feature set to boot.
Read full review PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Read full review Pros One of the best things about Centricity is it is flexible. We are able to add a data point behind a term (CPS calls this an observation term) and track any data needed. These observation terms also allow us to pull information forward and display information needed to make a good decision or used to decrease errors. For example in our history forms given to the patients one of the questions is side of injury. This affected side displays on our EMR forms which helps providers and prevents mistakes. CPS integrates with other programs. We are paperless and use DocuSign to send each patient their history, ROS and all new paperwork. This allows us to import the history into the forms and has saved us from adding extra staff (FTEs) to room and take history. The history form can be completed at home or in the waiting room. Each section has a observation term behind it and allows it to be placed into the note at the correct section. Since we have a fully integrated product we do not have to have another program to enter or transfer our charges from the EMR to the PM side of the program. Our notes look great! We did a lot of customization which gave us the detail and look we wanted. It seems like a lot of work at first, but the outcome has so much efficacy. We increased our providers without having to increase our staffing and it is due to he efficiencies we gained by using the EMR. One other note, Centricity is flexible but that means it is complicated. You can not have flexibility without it be complicated don't let that stop you the end results can be great. Read full review PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part. Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census. The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed. Read full review Cons Statements print only current open accounts, would be nice to print a total statement for patients so they can see if payments are split between open and closed/zeroed out accounts Ability to create custom reports Read full review More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel More Dashboard capabilities Enterprise Level Dashboard Better Enterprise Level Reporting related to Business Intellegence Read full review Usability Overall great product. Reporting could be much better and they are working on that.
Read full review Reliability and Availability I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Read full review Support Rating If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Read full review Online Training Training consists of overly specific points with no general process considerations. Trainers will regularly go 'into the weeds' on pointless edge cases while the meat of the training still needs to be addressed.
Read full review Implementation Rating Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Read full review Alternatives Considered Athena IDX is more reliable than other platforms. It rarely has latency challenges where it has to be intermittently shut down or updated. It is accessible on multiple devices and overall, easy to use and navigate.
Read full review Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Read full review Contract Terms and Pricing Model The pricing structure is outlandish for how old and feature poor this program is.
Read full review Professional Services Zero ownership. Zero responsibility. Zero desire to build something good.
Read full review Return on Investment Extremely expensive software for the limited feature set. We're talking millions of dollars with off hours support (anything outside of 8-6EST) that starts at $1200 for the first hour and $300 for each hour afterwards. Multitasking isn't a thing unless you assign more licenses (thereby increasing your costs). Users can quite literally only have one IDX window open at a time unless you assign more licenses. This slows down everyone as there are plenty of times where examining different parts of a patient's profile is useful. Reporting has been nearly impossible as we use modern reporting software. IDX's analytics site is firmly stuck in the 1990s and lacks decades of innovation present in something like Power BI. Nickel and diming philosophy. A limited API server costs ~$10k/month. Setting up a new facility in IDX costs you and requires a 4 month lead time. Many more instances of this. Read full review Read full review ScreenShots