What users are saying about
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38 Ratings
2 Ratings
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Score 9 out of 100

Zendesk Talk

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38 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • Zendesk Talk ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

7.6

ChaseData Call Center Software

76%
8.3

Zendesk Talk

83%
Zendesk Talk ranks higher in 12/13 features

Agent dashboard

8.0
80%
2 Ratings
7.8
78%
15 Ratings

Validate callers

8.0
80%
2 Ratings
8.0
80%
12 Ratings

Outbound response

8.0
80%
2 Ratings
8.6
86%
14 Ratings

Call forwarding

7.0
70%
1 Rating
8.2
82%
14 Ratings

Click-to-call (CTC)

7.0
70%
1 Rating
8.6
86%
14 Ratings

Warm transfer

7.0
70%
1 Rating
7.9
79%
12 Ratings

Predictive dialing

8.0
80%
2 Ratings
8.0
80%
8 Ratings

Call scripts

7.0
70%
1 Rating
8.6
86%
7 Ratings

Call tracking

8.0
80%
2 Ratings
8.1
81%
13 Ratings

Interactive voice response

N/A
0 Ratings
8.6
86%
10 Ratings

REST APIs

N/A
0 Ratings
8.1
81%
8 Ratings

Multichannel integration

N/A
0 Ratings
8.4
84%
10 Ratings

CRM software integration

N/A
0 Ratings
9.3
93%
10 Ratings

Workforce Optimization (WFO)

7.9

ChaseData Call Center Software

79%
8.4

Zendesk Talk

84%
Zendesk Talk ranks higher in 7/9 features

Inbound call routing

7.0
70%
1 Rating
8.4
84%
12 Ratings

Omnichannel inbound routing

7.0
70%
1 Rating
8.4
84%
10 Ratings

Recording

8.0
80%
2 Ratings
8.6
86%
14 Ratings

Quality management

7.0
70%
1 Rating
8.3
83%
12 Ratings

Call analytics

9.0
90%
2 Ratings
8.3
83%
13 Ratings

Historical reporting

9.0
90%
2 Ratings
8.5
85%
13 Ratings

Live reporting

8.0
80%
2 Ratings
8.7
87%
13 Ratings

Customer surveys

N/A
0 Ratings
8.3
83%
8 Ratings

Customer interaction analytics

N/A
0 Ratings
8.2
82%
11 Ratings

Attribute Ratings

  • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ChaseData Call Center Software

90%
2 Ratings
8.8

Zendesk Talk

88%
15 Ratings

Support Rating

ChaseData Call Center Software

N/A
0 Ratings
5.0

Zendesk Talk

50%
6 Ratings

Likelihood to Recommend

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Zendesk Talk

Zendesk Talk is a great partner that helps us in the customer care area by managing every type of contact with customers (both phone calls and emails). I know there is also the possibility to have integration with instant messaging apps (like messenger and WhatsApp but I have never used them in my experience). In my opinion, the best scenario for Zendesk Talk is represented by a context with a high amount of contacts/requests where a unique platform could be a help both on the external side (customers) and on the internal side (a lot of colleagues who are working in the same area and have to work in a coordinate way). For customers, they could benefit from tailor-made answers, also based on past contacts for the same topic, and avoid waiting times during phone calls, with an immediate follow-up. For internal work management, operators don't overlap in a single request, and even if the same operator is not available the one who manages the request later has complete visibility of the entire topic from the historical point of view. Last but not least, I think that Zendesk Talk helps a lot in the context in which the request's speed is a KPI to manage constantly.
francesca turra | TrustRadius Reviewer

Pros

ChaseData Call Center Software

  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Anonymous | TrustRadius Reviewer

Zendesk Talk

  • Call recording is a nice feature! It is great for training purposes and for quality assurance.
  • The metrics you get from Explore are a great insight into how the team is handling the call volumes.
  • Zendesk Talk has met most of our needs. It can be a bit unreliable at times.
Anonymous | TrustRadius Reviewer

Cons

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Zendesk Talk

  • The lag on the phone is by far the most annoying thing with Zendesk talk due to the voice over IP.
  • Using the Reporting feature in Zendesk has never been a walk in the park. We have to customize a lot of fields and when something doesn't seem to add up, it at times feels like pulling teeth to get to the final answer of what went wrong.
Shea Mworia | TrustRadius Reviewer

Pricing Details

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Zendesk Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Zendesk Talk

Zendesk Talk 5.0
Based on 6 answers
In our experience, we have had to go through many support people then ultimately getting frustrated enough to go directly to our point of contact who then doesn't always seem to be able to assist. We tend to get the support we need when it is escalated up to me and I reach out to our point of a contact person to express our frustration.
Shea Mworia | TrustRadius Reviewer

Alternatives Considered

ChaseData Call Center Software

Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Anonymous | TrustRadius Reviewer

Zendesk Talk

By constantly searching for other software that allows us to have the same functions. We have found that this platform is well received because each of its functions meets what we want for the best functioning of our company in communication, thus being able to offer better telephone benefits. Powerful with high performance.
Jinwei Sim | TrustRadius Reviewer

Return on Investment

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Zendesk Talk

  • We were able to reduce global headcount by 20% in our call centers.
  • Allowing customers to leave voicemails creates the personal touch needed and really increases our customer connectivity score. We saw increases in our CSAT scores after the implementation of this solution.
  • Call handling time and case reopen rates both decreased. Y/y it decreased 18% and 60%.
Anonymous | TrustRadius Reviewer

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