Chose Intercom
Intercom has a more intuitive interface in comparison to the rest
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chatbox | N/A | Chatbox is a live chat tool that aims to allow teams to personalize messaging at scale via automation. Chatbox connects an company's existing data and systems with messaging technologies in order to enable results-oriented conversations across texting, chat and social channels. According to the vendor, Chatbox’s Instant Apps are currently being used by Oracle Intelligence Bots platform, and facilitate the use of rich, structured data within messaging flows, to help create on-demand, personalized… | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Chatbox | Intercom | |
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Considered Both Products | Chatbox No answer on this topic | Intercom |
Top Pros |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Chatbox | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chatbox | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Chatbox | Intercom | |
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Likelihood to Recommend | Chatbox No answers on this topic | Intercom |
Pros | Chatbox No answers on this topic | Intercom |
Cons | Chatbox No answers on this topic | Intercom |
Likelihood to Renew | Chatbox No answers on this topic | Intercom |
Usability | Chatbox No answers on this topic | Intercom |
Reliability and Availability | Chatbox No answers on this topic | Intercom |
Performance | Chatbox No answers on this topic | Intercom |
Support Rating | Chatbox No answers on this topic | Intercom |
Online Training | Chatbox No answers on this topic | Intercom |
Implementation Rating | Chatbox No answers on this topic | Intercom |
Alternatives Considered | Chatbox No answers on this topic | Intercom |
Return on Investment | Chatbox No answers on this topic | Intercom |
ScreenShots | Intercom Screenshots |