Chattermill vs. SurveyLab

Think about large scale ecommerce store (with thousands customers, and hundreds of orders every week). If you want to manage a large scale customer's feedback - this tool is for you. It is too complex for small projects, but for large one it is perfect. Has some minor issues, but in general it will help you to draw a Customer Journey Map, find "hot spots" and implement solutions. Great visualization (in reports) is a huge benefit of Chattermill (and sentiment analysis of course). Thanks to connection between customer support system (like ticketing system) it will allow you to manage support/returns/warranties feedback also. I dont know how it works for other businesses but for large scaled ecommerce it is perfect

Incentivized

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.

• collect customer feedback
• automate feedback reports
• pulling insights on customer data

Incentivized

• They have great support that always will help you.
• MySurveyLab is very flexible. Some things can be done in several ways.
• They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
• Collectors add flexibility to surveys. You can collect surveys from a few different source at once
• They have a mobile application that can collect responses offline(!)

• More report types

• Summary export in Excel could be nicer.
• Tags in the left menu could be more intuitive.

Super easy to use and very intuitive

Incentivized

Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you

Incentivized

• Helping reduce churn
• easily 10x return on investment in happy customers
• product ideas and updates that otherwise would not have been surfaced

Incentivized

• With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot