What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 7 reviews and ratings
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 40 reviews and ratings
Feature Set Ratings
Content Creation
Cheetah Digital Customer Engagement Suite
Feature Set Not Supported
N/A
8.6
Percolate
86%
Percolate ranks higher in 5/5 features
Percolate ranks higher in 5/5 features
Ideation
N/A
0 Ratings
8.5
85%
10 Ratings
Approval workflows
N/A
0 Ratings
8.5
85%
12 Ratings
Content collaboration
N/A
0 Ratings
8.0
80%
10 Ratings
Content calendar
N/A
0 Ratings
8.5
85%
12 Ratings
Network for content licensing/production
N/A
0 Ratings
9.3
93%
4 Ratings
Content Publishing
Cheetah Digital Customer Engagement Suite
Feature Set Not Supported
N/A
8.4
Percolate
84%
Percolate ranks higher in 4/4 features
Percolate ranks higher in 4/4 features
Content hub
N/A
0 Ratings
7.5
75%
11 Ratings
Content distribution
N/A
0 Ratings
8.5
85%
11 Ratings
Content promotion
N/A
0 Ratings
9.0
90%
9 Ratings
Content automation
N/A
0 Ratings
8.5
85%
11 Ratings
Content Reporting & Analytics
Cheetah Digital Customer Engagement Suite
Feature Set Not Supported
N/A
9.3
Percolate
93%
Percolate ranks higher in 3/3 features
Percolate ranks higher in 3/3 features
Closed-loop tracking and reporting
N/A
0 Ratings
9.0
90%
10 Ratings
Content performance analytics
N/A
0 Ratings
10.0
100%
12 Ratings
Campaign optimization dashboard
N/A
0 Ratings
9.0
90%
2 Ratings
Attribute Ratings
- Percolate is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.1
Cheetah Digital Customer Engagement Suite
71%
2 Ratings
8.5
Percolate
85%
13 Ratings
Likelihood to Renew
Cheetah Digital Customer Engagement Suite
N/A
0 Ratings
10.0
Percolate
100%
2 Ratings
Support Rating
6.8
Cheetah Digital Customer Engagement Suite
68%
4 Ratings
Percolate
N/A
0 Ratings
Implementation Rating
Cheetah Digital Customer Engagement Suite
N/A
0 Ratings
9.0
Percolate
90%
2 Ratings
Likelihood to Recommend
Cheetah Digital Customer Engagement Suite
I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesPercolate
Very useful for the management, planning, and programming of all social networks, as well as marketing campaigns. One of the best tools to make life easier for community managers and automate daily tasks such as content publishing. It is my favorite for managing my clients' networks.
R&D / Product Development Engineer - Quality
TE ConnectivityElectrical & Electronic Manufacturing, 10,001+ employees
Pros
Cheetah Digital Customer Engagement Suite
- It offers social media tracking, which is a big competitive advantage against its rivals.
- Email targeting options are better than MailChimp.
- Good price.
Sales Specialist
OgilvyInternet, 10,001+ employees
Percolate
- Create social content from briefing all the way through to the approval process.
- Social planner for managing topics and content streams across multiple channels.
- Robust API and integrations.
- Image library (with cost-free access/rights to stock photo libraries).
- Frequent updates to the platform.
- Built-in community management.
Director of Digital Strategy
Red Fuse CommunicationsMarketing and Advertising, 501-1000 employees
Cons
Cheetah Digital Customer Engagement Suite
- I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
- Continue to improve the user interface to make all features more usable to their users.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesPercolate
- A lot of the features in Percolate are very well built, but only provide the bare minimum as features go. Its editorial calendar for example lacks export/import features and its multimedia repository only supports images. In many ways, Percolate is trying very hard to be too much at the same time.
- At the moment, Percolate lacks user level management. We can add users who need to be moderated before posting, but it is for example not possible to add users just for one specific function (like the multimedia database).

Verified User
Employee in Marketing
Telecommunications Company, 201-500 employeesPricing Details
Cheetah Digital Customer Engagement Suite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Percolate
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Likelihood to Renew
Cheetah Digital Customer Engagement Suite
No score
No answers yet
No answers on this topic
Percolate
Percolate 10.0
Based on 2 answers
Percolate is a great tool for us, because we need the approval process workflows. The training was great when we first signed on, and the interface is very user friendly. We have trained our interns to use it as well with no issues. It makes keeping up with our content calendar a breeze and we can easily see what posts have been approved and which ones are still pending at a quick glance
Senior Marketing Analyst
HCC Medical Insurance ServicesInsurance, 51-200 employees
Support Rating
Cheetah Digital Customer Engagement Suite
Cheetah Digital Customer Engagement Suite 6.8
Based on 4 answers
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
Sales Specialist
OgilvyInternet, 10,001+ employees
Percolate
No score
No answers yet
No answers on this topic
Implementation Rating
Cheetah Digital Customer Engagement Suite
No score
No answers yet
No answers on this topic
Percolate
Percolate 9.0
Based on 2 answers
Rarely has a company shown this much support during implementation. This almost got to the point where it was too much hand holding. Sometimes, social teams just want the keys to the car so they can drive it themselves instead of waiting on someone to drive along with them...

Verified User
Employee in Marketing
Telecommunications Company, 201-500 employeesAlternatives Considered
Cheetah Digital Customer Engagement Suite
They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesPercolate
Percolate and Falcon have many similarities and provide many of the same features, however Percolate felt a bit more robust than Falcon, although it does come with a higher price tag to match. Both platforms are excellent for content approval workflows, content scheduling, and community management. Percolate offers additional features such as an Asset Management Library and a section for creative briefs and collaboration with internal teams.

Verified User
Manager in Social Media
Marketing and Advertising Company, 11-50 employeesReturn on Investment
Cheetah Digital Customer Engagement Suite
- It has raised costs due to its price, reducing ROI.
- However, we have gotten good results and great CPAs with them, improving margins.
- It has allowed us to be faster on testing, improving ROI in the long term.
Sales Specialist
OgilvyInternet, 10,001+ employees
Percolate
- Percolate has made it much easier to communicate between teams and has provided a return on investment in that area in particular.
- Percolate also helps save time because you are able to schedule social media posts across channels easily.
- It has also been an easy way to work with remote team members, which is very helpful.
Marketing Officer
The Michael J. Fox Foundation for Parkinson's ResearchResearch, 51-200 employees