TrustRadius

Cheetah Digital Customer Engagement Suite (discontinued) vs. SuperOffice CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cheetah Digital Customer Engagement Suite (discontinued)
Score 8.0 out of 10
N/A
The Cheetah Digital Marketing Suite (formerly the Experian Marketing Suite) provided cross-channel campaign management as well as real-time offers, messaging, and engaging interactions. The product is discontinued, and is no longer available.N/A
SuperOffice CRM
Score 7.0 out of 10
N/A
SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.N/A
Pricing
Cheetah Digital Customer Engagement Suite (discontinued)SuperOffice CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cheetah Digital Customer Engagement Suite (discontinued)SuperOffice CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cheetah Digital Customer Engagement Suite (discontinued)SuperOffice CRM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Cheetah Digital Customer Engagement Suite (discontinued)SuperOffice CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Cheetah Digital Customer Engagement Suite (discontinued)
-
Ratings
SuperOffice CRM
6.8
1 Ratings
12% below category average
Customer data management / contact management00 Ratings8.01 Ratings
Workflow management00 Ratings6.01 Ratings
Territory management00 Ratings6.01 Ratings
Opportunity management00 Ratings8.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.01 Ratings
Contract management00 Ratings8.01 Ratings
Quote & order management00 Ratings6.01 Ratings
Interaction tracking00 Ratings6.01 Ratings
Channel / partner relationship management00 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Cheetah Digital Customer Engagement Suite (discontinued)
-
Ratings
SuperOffice CRM
6.3
1 Ratings
17% below category average
Case management00 Ratings7.01 Ratings
Call center management00 Ratings6.01 Ratings
Help desk management00 Ratings6.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Cheetah Digital Customer Engagement Suite (discontinued)
-
Ratings
SuperOffice CRM
6.5
1 Ratings
15% below category average
Lead management00 Ratings7.01 Ratings
Email marketing00 Ratings6.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Cheetah Digital Customer Engagement Suite (discontinued)
-
Ratings
SuperOffice CRM
6.7
1 Ratings
12% below category average
Task management00 Ratings7.01 Ratings
Billing and invoicing management00 Ratings6.01 Ratings
Reporting00 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Cheetah Digital Customer Engagement Suite (discontinued)
-
Ratings
SuperOffice CRM
6.7
1 Ratings
13% below category average
Forecasting00 Ratings6.01 Ratings
Pipeline visualization00 Ratings7.01 Ratings
Customizable reports00 Ratings7.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Cheetah Digital Customer Engagement Suite (discontinued)
-
Ratings
SuperOffice CRM
6.8
1 Ratings
11% below category average
Custom fields00 Ratings8.01 Ratings
Custom objects00 Ratings7.01 Ratings
Scripting environment00 Ratings6.01 Ratings
API for custom integration00 Ratings6.01 Ratings
Security
Comparison of Security features of Product A and Product B
Cheetah Digital Customer Engagement Suite (discontinued)
-
Ratings
SuperOffice CRM
7.5
1 Ratings
10% below category average
Single sign-on capability00 Ratings7.01 Ratings
Role-based user permissions00 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Cheetah Digital Customer Engagement Suite (discontinued)
-
Ratings
SuperOffice CRM
6.0
1 Ratings
19% below category average
Social data00 Ratings6.01 Ratings
Social engagement00 Ratings6.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Cheetah Digital Customer Engagement Suite (discontinued)
-
Ratings
SuperOffice CRM
7.0
1 Ratings
2% below category average
Marketing automation00 Ratings8.01 Ratings
Compensation management00 Ratings6.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Cheetah Digital Customer Engagement Suite (discontinued)
-
Ratings
SuperOffice CRM
6.0
1 Ratings
22% below category average
Mobile access00 Ratings6.01 Ratings
Best Alternatives
Cheetah Digital Customer Engagement Suite (discontinued)SuperOffice CRM
Small Businesses
Mautic
Mautic
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
The Trade Desk
The Trade Desk
Score 8.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Iterable
Iterable
Score 8.5 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cheetah Digital Customer Engagement Suite (discontinued)SuperOffice CRM
Likelihood to Recommend
7.1
(2 ratings)
7.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
6.8
(2 ratings)
7.0
(1 ratings)
User Testimonials
Cheetah Digital Customer Engagement Suite (discontinued)SuperOffice CRM
Likelihood to Recommend
Discontinued Products
I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.
Verified User
Anonymous
Read full review
SuperOffice AS
Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.
Verified User
Anonymous
Read full review
Pros
Discontinued Products
  • It offers social media tracking, which is a big competitive advantage against its rivals.
  • Email targeting options are better than MailChimp.
  • Good price.
Gabriela Band | TrustRadius Reviewer
Gabriela Band
Sales Specialist
Read full review
SuperOffice AS
  • Customer relation management
  • Calendar management
Verified User
Anonymous
Read full review
Cons
Discontinued Products
  • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
  • Continue to improve the user interface to make all features more usable to their users.
Verified User
Anonymous
Read full review
SuperOffice AS
  • User interface
  • Exchange calendar sync
  • Mobile app
Verified User
Anonymous
Read full review
Usability
Discontinued Products
No answers on this topic
SuperOffice AS
UI/UX would need some love and modernization, mobile app is out of date in my opinion.
Verified User
Anonymous
Read full review
Support Rating
Discontinued Products
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
Gabriela Band | TrustRadius Reviewer
Gabriela Band
Sales Specialist
Read full review
SuperOffice AS
No proper help or solutions in exchange calendar sync issues.
Verified User
Anonymous
Read full review
Alternatives Considered
Discontinued Products
They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.
Verified User
Anonymous
Read full review
SuperOffice AS
No answers on this topic
Return on Investment
Discontinued Products
  • It has raised costs due to its price, reducing ROI.
  • However, we have gotten good results and great CPAs with them, improving margins.
  • It has allowed us to be faster on testing, improving ROI in the long term.
Gabriela Band | TrustRadius Reviewer
Gabriela Band
Sales Specialist
Read full review
SuperOffice AS
  • Centralized customer information management
  • Return on investment
Verified User
Anonymous
Read full review
ScreenShots

Cheetah Digital Customer Engagement Suite (discontinued) Screenshots

Screenshot of Enable marketers to deliver personalized experiences, cross-channel messaging, and loyalty strategies.