What users are saying about
5 Ratings
2 Ratings
5 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

    Online Storefront

    Cin7

    Feature Set Not Supported
    N/A
    6.8

    Dokan

    68%
    Dokan ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Product management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Bulk product upload

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Branding

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Mobile storefront

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Product variations

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Website integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Visual customization

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    CMS

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Online Shopping Cart

    Cin7

    Feature Set Not Supported
    N/A
    5.0

    Dokan

    50%
    Dokan ranks higher in 1/1 features

    Checkout user experience

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    eCommerce Marketing

    Cin7

    Feature Set Not Supported
    N/A
    9.0

    Dokan

    90%
    Dokan ranks higher in 1/1 features

    SEO

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    eCommerce Business Management

    Cin7

    Feature Set Not Supported
    N/A
    7.8

    Dokan

    78%
    Dokan ranks higher in 4/4 features

    Order processing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Inventory management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Shipping

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Cin7 is rated higher in 1 area: Support Rating
    • Dokan is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.8

    Cin7

    78%
    2 Ratings
    10.0

    Dokan

    100%
    1 Rating

    Usability

    Cin7

    N/A
    0 Ratings
    9.0

    Dokan

    90%
    1 Rating

    Support Rating

    8.9

    Cin7

    89%
    4 Ratings
    7.0

    Dokan

    70%
    1 Rating

    Likelihood to Recommend

    Cin7

    Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
    Anonymous | TrustRadius Reviewer

    Dokan

    Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.
    Anonymous | TrustRadius Reviewer

    Pros

    Cin7

    • Powerful reporting that can be customized to fit your needs.
    • Tons of integrations that help you get up and running quickly.
    Charles Combs | TrustRadius Reviewer

    Dokan

    • Intuitive back-end functions.
    • User-friendly front-end interface.
    • Bug fixes and improvements are done often and regularly.
    Anonymous | TrustRadius Reviewer

    Cons

    Cin7

    • Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
    • Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
    • We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.
    Anonymous | TrustRadius Reviewer

    Dokan

    • Sign-up procedure could be more explanatory for vendors.
    • Sign-up validations could be improved.
    • Support for multi-currency and multilingual shops needs to be improved.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cin7

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $295 per month

    Cin7 Editions & Modules

    Edition
    Ecommerce$2951
    Wholesale$2951
    Multichannel$4501
    Ecommerce Plus$4951
    Wholesale Plus$4951
    Multichannel Plus$6501
    1. per month
    Additional Pricing Details

    Dokan

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Dokan Editions & Modules

    Additional Pricing Details

    Usability

    Cin7

    No score
    No answers yet
    No answers on this topic

    Dokan

    Dokan 9.0
    Based on 1 answer
    Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cin7

    Cin7 8.9
    Based on 4 answers
    The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
    Charles Combs | TrustRadius Reviewer

    Dokan

    Dokan 7.0
    Based on 1 answer
    The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cin7

    As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
    Anonymous | TrustRadius Reviewer

    Dokan

    No answers on this topic

    Return on Investment

    Cin7

    • Improved inventory accuracy across all channels.
    • Sales gains from always showing products as in stock.
    Charles Combs | TrustRadius Reviewer

    Dokan

    • Positive impact on small to medium shops.
    • Needs good advertisement and features to get large shops to sign up.
    • Needs more bulk product import and management features.
    Anonymous | TrustRadius Reviewer

    Screenshots

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