Cisco Business Edition 6000 (BE6000) vs eVoice Formerly Onebox

I recommend Cisco Business Edition 6000 for scenarios of up to 1200 devices and 1000 users. It's ok for us because we have 800 users, and there are still a lot of licenses left. The Cisco Business Edition 6000 solution is implemented in our data center with redundancy to avoid any downtime. We use messaging, voice, and video features on phones and softphones installed on corporate computers. We have access from anywhere and anytime.

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

• Reliability
• Unification of call and messaging services
• Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.

• Very detailed scheduling for call routing. You can schedule a different hunt group every 15 minutes or more granular if you choose. It is flexible enough to meet the needs of any organization.
• Personal attendant. You can customize the message and customize which number is displayed, either your number or the number of the caller.
• Setting up hunt group is very easy. You can also customize how the numbers in the hunt group are called. You can set up sequential dialing or "blast" dialing. You can also get as granular as setting up how many rings it will try for each number before continuing on.

• Only [things] [I] see we are planning to acquire other company where there is around 300 users and they are using other technology and our management is planning to move [that user] to BE6000 will it support more than 1000 users its a question for us.
• As of now I [don't] see any issue with the BE6000 so far.

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

TAC support is very good and responsive, whether it is during a deployment or during operations. Cisco's documentation on all aspects of the solution, be it hardware or software is very clear and easy to understand. An improvement needs to be done on documentation though as you would find typos that are carried over from earlier versions of the document.

This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

• Updates take very long time.
• It is very easy to use and user friendly.
• Overall, it has the best functionality one can ask for.

• It has given us a central communication point for a geographically diverse workforce.
• It gave us the ability to start an inbound help desk call center without purchasing a separate product.
• We use the conference bridges for better collaboration across our organization.