6 Ratings
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Score 10 out of 100
18 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz | TrustRadius Reviewer

West Unified Communications Services (InterCall)

It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.
Jonelle Lippincott | TrustRadius Reviewer

Pros

Cisco Hosted Unified Communications Services

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • Large conference calls
  • Reliable calling technology
  • Easy to call in with no confusion
Jonelle Lippincott | TrustRadius Reviewer

Cons

Cisco Hosted Unified Communications Services

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • Hold music is normally loud and not pleasant
Jonelle Lippincott | TrustRadius Reviewer

Alternatives Considered

Cisco Hosted Unified Communications Services

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz | TrustRadius Reviewer

West Unified Communications Services (InterCall)

We only use intercall and always have, our in house phone system is Cisco.
Jonelle Lippincott | TrustRadius Reviewer

Return on Investment

Cisco Hosted Unified Communications Services

  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • It does cost our company money so we try to give out numbers only when needed
Jonelle Lippincott | TrustRadius Reviewer

Pricing Details

Cisco Hosted Unified Communications Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

West Unified Communications Services (InterCall)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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