Top Rated
49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Attribute Ratings

  • Cisco Webex Room Phone is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.4

Cisco IP Phone 7800 Series

84%
16 Ratings
8.7

Cisco Webex Room Phone

87%
2 Ratings

Usability

8.7

Cisco IP Phone 7800 Series

87%
11 Ratings
9.1

Cisco Webex Room Phone

91%
2 Ratings

Support Rating

8.9

Cisco IP Phone 7800 Series

89%
16 Ratings
9.1

Cisco Webex Room Phone

91%
2 Ratings

Likelihood to Recommend

Cisco

Was very useful when trying to send a message to other employees within a team or to other employees in other teams.. it makes communication easy as one can choose to either send a message as broadcast or not. It hasn't been useful when a message to be conveyed must include images for visual.
Read full review

Cisco

If you are already using Webex and Cisco room video systems, the Room Phone is a fantastic option to enable audio/meeting functionality in small conference rooms and huddle rooms at a very reasonable cost. Audio is fantastic and installation is simple. With split registration capability, this device can meet most, if not all, requirements for these rooms and could even be used for private offices and home offices, a definite value as work from home becomes more ubiquitous
Read full review

Pros

Cisco

  • The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
  • The Cisco 7800 IP Phone supports the SIP signaling protocol.
  • The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
  • It's more cost-effective than the other Cisco models thus explaining some of the limitations.
Read full review

Cisco

  • Easy Webex join experience like the Webex app and room devices
  • Large, color display with a familiar Webex look and feel
  • Easy setup and management with Webex Control Hub cloud and Unified CM on-prem
  • High end audio experience
  • Proximity integration for meeting join and screen sharing
Read full review

Cons

Cisco

  • Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
  • The extra buttons on a 7861 need handwritten labels beside them.
  • The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.
Read full review

Cisco

  • Wires are bulky (lighter weight HDMI would be beneficial for a cleaner install)
  • Far end video (possibly a future enhancement?)
Read full review

Pricing Details

Cisco IP Phone 7800 Series

Starting Price

Editions & Modules

Cisco IP Phone 7800 Series editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Cisco Webex Room Phone

    Starting Price

    $0

    Editions & Modules

    Cisco Webex Room Phone editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Usability

      Cisco

      It is a telephone device with easy usability and installation. It's plug and play. It is necessary to connect the network cable to the device to receive the internet signal and then connect another cable from the phone to the PC to provide network to the device. It can be easily moved anywhere and allows you to authenticate multiple users with login credentials.
      Read full review

      Cisco

      Very easy to use for both Webex and on-prem calling.
      Read full review

      Support Rating

      Cisco

      Almost every company uses Cisco products and they know for sure that these products contain several things that include:
      - the highest quality, which rarely needs support or maintenance
      - if support is needed, it is one of the best in its class, in which specialists have extensive experience, as well as deeply knowledgeable about this product.
      Read full review

      Cisco

      We have not had any issues with the device, but expect support to be as good as Cisco always has been for us.
      Read full review

      Alternatives Considered

      Cisco

      8800 series is superior. The 3900 and 6800 does feel as well built as the 780p. The Yealink and Mitel phones build quality doesn't feel as good either.
      Read full review

      Cisco

      I've use a lot of the Webex Room devices and the Room Phone is a great transition for the traditional conference phone to a modern UI and platform with Control Hub integration. Like all the other major OS platforms out there, the push to unify the user interface has some real advantages and I think that Cisco is accomplishing that goal here.
      Read full review

      Return on Investment

      Cisco

      • Customers that have bought these have loved them resulting in improved satisfaction with our company.
      • The hardware is reliable; we don't get many faults from our internal users so once configured they need little work.
      • Cisco have their own security team advising of any relevant exploits so you can be confident to deploy these in sensitive areas.
      Read full review

      Cisco

      • Expanded the options to enhance the value of small spaces
      Read full review

      Screenshots

      Add comparison