Likelihood to Recommend
If you are looking for enterprise-grade wireless networking solution, then Cisco Meraki MR is definitely a solution that you should consider. There are a wide variety of AP's which cover every eventuality from entry-level, to hotel rooms and then to high-density stadiums and external environments. The design is very easy on the eye and deployment is very straightforward, ensuring that you aren't installing something that stands out too much and is a problem from the outset to fit. Cisco Meraki MR lends itself to lean IT Teams that don't have the manpower or technical capability to manage large estates and with it being Cloud Controlled, it requires no on-site hardware (controller) and simply needs power and internet access. Where Cisco Meraki MR's deployment could be called into question, is when the admin team needs very granular control of users and traffic and also need enhanced reporting. Under these circumstances, Cisco Catalyst products should be considered.
Read full review
I think the best solutions for Meraki APs are kind of that remote office branch office type of situation where you need to provide coverage for say a restaurant or a retail location, but you have less skilled IT employees there. So you can remotely configure those devices to ensure that you're running at peak performance. I think the places where that may not be the greatest fit is in a traditional large enterprise. And that's mostly because the IT departments there are a little bit more seasoned and full-featured. And the advantages of Meraki really can't be recognized there as much as they might be.
Read full review Pros Provides real-time and historic data right in the dashboard, allowing my team to troubleshoot user issues and identify larger problems much easier. Meraki APs are known as "loud talkers", and have really improved coverage on the edges of our spaces. Our users live and die by Zoom, and stability has been greatly enhanced. We did have an issue with significant packet drops, and their support team was able to quickly help us figure out the cause. Read full review Cisco Meraki Wireless does a GREAT job marketing their product and building your trust. They offer free and very informative webinars that offer free gear for your home network. They rely on word of mouth marketing and it simply works. They offer great try and buy programs as well. They stand behind their product and trust the technology. Cisco Meraki Wireless administrators dashboard is top notch. Their wireless UI interface is integrated with all other Cisco Meraki Wireless products. This makes it easy to use. It has single-use credentials and is seamless. Cisco Meraki Wireless support is also top notch. While they are backed by Cisco, Meraki always feels like you are working with a small business that takes your account seriously. They are specialized and a rare breed in the industry. Getting support from them is a pleasure! Read full review Cons For me, part of it comes down to the value proposition of Meraki MR is that it's easy to use, but as someone who's worked in IT a lot, sometimes I want to be able to dig under the hood to find those bells and whistles of things that I might want to configure on my own. And I understand that sometimes that can create challenges. So maybe as someone a little bit more seasoned in the IT space, and my thought process is to hide that, but still let me get into it if I have to because there are occasions when there's a little setting I need to mess up with. Read full review Depending on your business size and budget, the cloud based subscription model may not acceptable to upper management. Must maintain subscription to utilize Cisco Meraki Wireless Access Points. Additional functionality and support for Mobile Device Management (MDM) comes with an additional cost if you want telephone support, otherwise it is limited to a certain number of devices and tech support via email only. Read full review Likelihood to Renew
Cause its intuitive, very clear and easy of use (no brainer) interface. It's whole portfolio in one portal aproach. Also cause the new features cycle release and the cisco Meraki comprehension of WiFi market. Also cause the fastest deployment available on the market that also comes with a easy to scale platform adding features and services in the same interface thats unique and awesome.
Read full review
The Cisco Meraki WiFi Access Point dashboard and support license is mandatory so to continue usage we will need to renew the license. We may opt to purchase a more current WiFi generation device if something newer is available at that time. Currently, happy with the use of the dashboard as it is very feature rich.
Read full review Usability
To get basic functionality doesn't take long. Set up a new Meraki Dashboard activate the licenses and get internet connection for the APs and you are more or less done. The Dashboard will find your items and you're good to go.
Read full review
The Meraki dashboard is an excellent tool to administer and manage the Meraki WiFi Access Point. Navigating the dashboard is intuitive and there are lots of use cases on the Meraki site. The dashboard is the key to having a great administrative experience with the product, easy to use, fast to find information.
Read full review Support Rating
Meraki support is usually top notch. The are quick to respond and stick with an issue until it is resolved. One of the difficulties I've had with Meraki MRs is the limited ability the customer has in troubleshooting. Much of the more technical aspects of resolution can only be accessed by the Meraki support team, meaning dedicated IT teams are reliant on them when more complicated issues arise.
Read full review
Cisco Meraki support has been very helpful when it comes to troubleshooting and supporting their products. There is an online knowledge base with tons of documentation and there is also 24x7 phone support available as part of the dashboard license. Every time I've called support, the engineer I spoke with has been very informative and dedicated to resolving my problems.
Read full review Implementation Rating
There were documents that detailed how the WiFi Access Point was to be installed and mounted. The only issue was to cable the device, we use a third party for this type of work and typically has to be performed after normal business hours. Other than that, the installation was easy.
Read full review Alternatives Considered
The Cisco Meraki MR line of products stacks well against legacy Cisco Aironet equipment and comes with the added benefit of being cloud managed. I also like the fact that traditional legacy Wireless servers are no longer needed since all Meraki equipment runs through the Meraki Cloud.
Read full review
I've found that Meraki Wireless Access Points are able to stack up against all of the other access point manufacturers I've used. I think they are more usable and easy to understand when compared to others like Fortinet, Aruba, or traditional Cisco wireless. I do think the features offered are enough for almost all companies looking for a good wifi plan. They have less detailed settings than Aruba and Cisco so if you have complicated deployments they might be missing some options you are after. Keeping it simple is how Meraki wins. They also have a much easier way to do a zero-touch deployment. You can add the access points in the dashboard and get them running very quickly. They can be managed from anywhere without a VPN or local connection which gives them an edge over their competition.
Read full review Scalability
Being able to add additional Cisco Meraki MR devices as required is very simple. After the initial deployment guided by both WiFi Surveys and 'eyeballing it', we did still find some areas with buildings where adjustments were required, both physical relocation and conflicts with other WiFi from other organizations. Using the tools available the team was able to rapidly solve these problems.
Read full review
It has nothing really to do with the product itself. I think it's more of the positioning of the Meraki dashboard, kind of edging the simplicity over the deep contextual configuration type things. Giving me a little bit more access to tweak certain things would definitely raise that rating.
Read full review Return on Investment Hardware replacement - when a device has failed Software license can be applied to a replacement device (ie: an upgrade) Total cost of Management - ability to manage and monitor devices Negative - the total cost of the renewal of 100 licenses for devices Read full review KPI generator: Generator of commercial indicators that help us define the client's profile. Consumption data: See in which the network is occupying the consumption by application and user. Heat zones: See which is the area of interest most traveled by the end user. Read full review ScreenShots