Cisco Meraki SM vs SOTI MobiControl | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 41 reviews and ratings

Score 8.4 out of 10

Based on 12 reviews and ratings

Attribute Ratings

Cisco Meraki SM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

Cisco Meraki SM

90%

11 Ratings

8.0

SOTI MobiControl

80%

4 Ratings

Usability

9.0

Cisco Meraki SM

90%

1 Rating

8.0

SOTI MobiControl

80%

1 Rating

Support Rating

8.0

Cisco Meraki SM

80%

4 Ratings

6.0

SOTI MobiControl

60%

1 Rating

Product Scalability

8.6

Cisco Meraki SM

86%

5 Ratings

SOTI MobiControl

N/A

0 Ratings

Pros

We can create templates for our mobile devices that make new hardware deployments a breeze.
Pushing out new with Apple Business Manager is easy and efficient.
We get tons of real-time information on our devices and useful historical information and logs.
Kiosk and Single App mode is great for single purpose tablets.

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Director Of Information Technology

Alicart Restaurant GroupFood & Beverages, 201-500 employees

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Flexibility.
Ease of configuration.
Admin simplicity.

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Verified User

Administrator in Information Technology

Computer Software Company, 201-500 employees

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Cons

Limited ability for "command line" functions. For example, we had a laptop that was stolen and showed to be online, but we could not wipe it. We were able to access a command prompt, but it would not accept DISKPART or FORMAT commands to try and make the PC unusable.
The GPS location is not terribly accurate and frequently it "guesses" location based off of an IP address rather than actually activating the GPS on the device. This makes tracking lost/stolen devices very difficult.
Difficulty getting devices to correctly show their status in the dashboard. For example, I can have a PC that is online and connected to the Internet, but shows to be offline in the dashboard. Only after refreshing many times would it indicate that the PC was actually online, thus allowing me to administer it.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 1001-5000 employees

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Make it easier to load batch files and scripts
Have the ability to add full file installs for computers and other devices
Ability to have multiple people connected to a device

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Service Delivery Leader

ContegixInformation Technology and Services, 201-500 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

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Usability

Cisco Meraki SM 9.0

Based on 1 answer

It has is easy to use overall and is very powerful. The learning curve for the system is very small and I have found it easy to train members of our team to use it. It can fit any size organization and the support is excellent. The ROI is well worth it. If you have a multiplatform ecosystem, this tool is near perfect.

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Laurance J. Specht

Manager of Personalized Learning and Dean of Instruction

Brooklyn Laboratory Charter SchoolEducation Management, 51-200 employees

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SOTI MobiControl 8.0

Based on 1 answer

I support other users with the help of this tool. I really like the remote support functionality. You can make screenshots or even capture videos. If you face network problems, the tool doesn't help at all. It might be helpful, if they would develop a kind of offline support mechanism. So that there is some kind of logging even when there is no network and we can check the logs afterwards (or do video capture while being offline, etc.).

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Verified User

Employee in Information Technology

Industrial Automation Company, 10,001+ employees

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Support Rating

Cisco Meraki SM 8.0

Based on 4 answers

We have found that Cisco Meraki has always had very good customer support. In the rare case, when we have needed assistance they have always been quick to respond and solve the issue.

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Verified User

Manager in Information Technology

Airlines/Aviation Company, 501-1000 employees

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SOTI MobiControl 6.0

Based on 1 answer

We had a feature request. They accepted the request, but couldn't tell us whether the feature will be developed or when. I think this is not helpful for us as a customer. We do not always ask the SOTI MobiControl for help but other consultants. I think that is quite expensive.

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Verified User

Employee in Information Technology

Industrial Automation Company, 10,001+ employees

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Alternatives Considered

The only product I have used that is similar is Apple Configurator. While a powerful solution, it requires physical access to the devices which is not always possible, especially on a large site. Meraki is able to achieve many of the same functions as the Apple configurator but without ever needing to physically access the device, other than initial setup and registration.

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Verified User

Professional in Other

Education Management Company, 11-50 employees

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Soti was always the go to for Windows Mobile. Nobody else came close.

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VP of IT

TorconPrinting, 1001-5000 employees

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Scalability

Cisco Meraki SM 8.6

Based on 5 answers

It’s scalable up to a point and will scale well from small to a medium business, however, as a business grows and policies get more mature or detailed, you might have to later upgrade to a more appropriate enterprise solution such as MaaS360 or AirWatch. This solution however, will last quite a long tome for a growing business.

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Matthaniel Cowell

IT Specialist

WKS Restuarant CorporationRestaurants, 10,001+ employees

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No score

No answers yet

No answers on this topic

Return on Investment

Our immediate take away has been a savings of thousands a year in MDM fees. We were paying around $3.00 a device with our previous MDM and our average with Meraki is about $1.88 per device. That while providing far more functionality than our previous provider.

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Operations Manager

Banyan, Inc.Computer Software, 51-200 employees

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Costly per device.
Capable solution.
Relatively limited configuration capabilities.

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Verified User

Administrator in Information Technology

Computer Software Company, 201-500 employees

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