Cisco Unified Contact Center vs. ICR Evolution
Cisco Unified Contact Center vs. ICR Evolution
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | Must contact sales team for pricing. | Pay as you go based on agents concurrently connected. Pay monthly. | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | ICR Evolution | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | ICR Evolution | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | ICR Evolution | |
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Likelihood to Recommend | 9.5 (48 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | ICR Evolution | |
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Likelihood to Recommend | Cisco | ICR Evolution No answers on this topic |
Pros | Cisco | ICR Evolution No answers on this topic |
Cons | Cisco | ICR Evolution No answers on this topic |
Likelihood to Renew | Cisco | ICR Evolution No answers on this topic |
Usability | Cisco | ICR Evolution No answers on this topic |
Support Rating | Cisco | ICR Evolution No answers on this topic |
Alternatives Considered | Cisco | ICR Evolution No answers on this topic |
Contract Terms and Pricing Model | Cisco | ICR Evolution No answers on this topic |
Professional Services | Cisco | ICR Evolution No answers on this topic |
Return on Investment | Cisco | ICR Evolution No answers on this topic |
ScreenShots |