Cisco Unified Contact Center vs. OpenTouch Customer Service Suite
Cisco Unified Contact Center vs. OpenTouch Customer Service Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A | |
OpenTouch Customer Service Suite | N/A | Alcatel-Lucent offers their suite of modular call center management applications under the name of OpenTouch Customer Service (OTCS). | N/A |
Cisco Unified Contact Center | OpenTouch Customer Service Suite | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing. | — | ||||||||||||||
More Pricing Information |
Cisco Unified Contact Center | OpenTouch Customer Service Suite | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Unified Contact Center | OpenTouch Customer Service Suite | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Contact Center | OpenTouch Customer Service Suite | |
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Likelihood to Recommend | 9.5 (48 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (5 ratings) | - (0 ratings) |
Usability | 8.3 (7 ratings) | - (0 ratings) |
Support Rating | 7.5 (15 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (2 ratings) | - (0 ratings) |
Professional Services | 8.0 (1 ratings) | - (0 ratings) |
Cisco Unified Contact Center | OpenTouch Customer Service Suite | |
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Likelihood to Recommend | Cisco | Alcatel-Lucent Enterprise No answers on this topic |
Pros | Cisco | Alcatel-Lucent Enterprise No answers on this topic |
Cons | Cisco | Alcatel-Lucent Enterprise No answers on this topic |
Likelihood to Renew | Cisco | Alcatel-Lucent Enterprise No answers on this topic |
Usability | Cisco | Alcatel-Lucent Enterprise No answers on this topic |
Support Rating | Cisco | Alcatel-Lucent Enterprise No answers on this topic |
Alternatives Considered | Cisco | Alcatel-Lucent Enterprise No answers on this topic |
Contract Terms and Pricing Model | Cisco | Alcatel-Lucent Enterprise No answers on this topic |
Professional Services | Cisco | Alcatel-Lucent Enterprise No answers on this topic |
Return on Investment | Cisco | Alcatel-Lucent Enterprise No answers on this topic |
ScreenShots |