Webex Contact Center vs. Nectar Desk
Webex Contact Center vs. Nectar Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A | |
Nectar Desk | Small Businesses (1-50 employees) | Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary. | N/A |
Webex Contact Center | Nectar Desk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Webex Contact Center | Nectar Desk | |
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Top Cons |
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Workforce Optimization (WFO) |
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Webex Contact Center | Nectar Desk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Webex Contact Center | Nectar Desk | |
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Likelihood to Recommend | 8.5 (25 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Webex Contact Center | Nectar Desk | |
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Likelihood to Recommend | Cisco | NectarDesk Inc. |
Pros | Cisco | NectarDesk Inc. |
Cons | Cisco | NectarDesk Inc. |
Alternatives Considered | Cisco | NectarDesk Inc. No answers on this topic |
Return on Investment | Cisco | NectarDesk Inc. |
ScreenShots | Webex Contact Center Screenshots | Nectar Desk Screenshots |