What users are saying about
119 Ratings
11 Ratings
119 Ratings
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Score 7.5 out of 100
11 Ratings
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Score 6.9 out of 100

Feature Set Ratings

    Project Management

    7.1

    Podio

    71%

    Hiver

    Feature Set Not Supported
    N/A
    Citrix Podio ranks higher in 14/14 features

    Task Management

    6.3
    63%
    24 Ratings
    N/A
    0 Ratings

    Resource Management

    8.5
    85%
    20 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Scheduling

    5.2
    52%
    21 Ratings
    N/A
    0 Ratings

    Workflow Automation

    5.5
    55%
    25 Ratings
    N/A
    0 Ratings

    Team Collaboration

    6.1
    61%
    26 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    5.8
    58%
    15 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Document Management

    5.0
    50%
    22 Ratings
    N/A
    0 Ratings

    Email integration

    8.9
    89%
    21 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.9
    89%
    21 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    8.1
    81%
    13 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.5
    85%
    18 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    5.2
    52%
    16 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.8

    Podio

    78%

    Hiver

    Feature Set Not Supported
    N/A
    Citrix Podio ranks higher in 4/4 features

    Quotes/estimates

    5.5
    55%
    9 Ratings
    N/A
    0 Ratings

    Invoicing

    8.9
    89%
    9 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    8.9
    89%
    6 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Podio

    Feature Set Not Supported
    N/A
    2.3

    Hiver

    23%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    1.6
    16%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    2.6
    26%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    2.6
    26%
    3 Ratings

    Multi-Channel Help

    Podio

    Feature Set Not Supported
    N/A
    3.5

    Hiver

    35%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    3.5
    35%
    3 Ratings

    Attribute Ratings

    • Citrix Podio is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    5.9

    Podio

    59%
    42 Ratings
    1.7

    Hiver

    17%
    3 Ratings

    Likelihood to Renew

    9.1

    Podio

    91%
    17 Ratings

    Hiver

    N/A
    0 Ratings

    Usability

    6.0

    Podio

    60%
    2 Ratings
    3.0

    Hiver

    30%
    1 Rating

    Availability

    8.0

    Podio

    80%
    8 Ratings

    Hiver

    N/A
    0 Ratings

    Performance

    8.0

    Podio

    80%
    4 Ratings

    Hiver

    N/A
    0 Ratings

    Support Rating

    7.0

    Podio

    70%
    10 Ratings
    4.0

    Hiver

    40%
    1 Rating

    Implementation Rating

    7.0

    Podio

    70%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Configurability

    7.0

    Podio

    70%
    1 Rating

    Hiver

    N/A
    0 Ratings

    Ease of integration

    8.0

    Podio

    80%
    1 Rating

    Hiver

    N/A
    0 Ratings

    Product Scalability

    10.0

    Podio

    100%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Vendor post-sale

    8.0

    Podio

    80%
    1 Rating

    Hiver

    N/A
    0 Ratings

    Vendor pre-sale

    7.0

    Podio

    70%
    1 Rating

    Hiver

    N/A
    0 Ratings

    Likelihood to Recommend

    Citrix

    [Citrix Podios's] customer support is very quick and they provide you an option to convert your
    project into small tasks so that you can better assist your team and extract
    maximum work out of them hence I will totally recommend its usage. I could not think that keeping track of tasks could be this much easier and smart. It is a fully customizable tool that manages my tasks efficiently and deal with them effectively.
    Read full review

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Pros

    Citrix

    • Very easy for people without coding or technical skills to set up and maintain information in "Apps".
    • Platform is very easy to learn and adopt--it's intuitive.
    • Project management potential is awesome--instead of having to fit your projects into a structure that is industry specific, you can build an app that tracks what you want, in the order you want it.
    • Has a "relationship" field that allows you to relate an individual item or record to a record in another app. It effectively gives some of the functionality of a relational database.
    • Very useful for information sharing when staff members are in different regions or places.
    Read full review

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Cons

    Citrix

    • More filter options for calendars.
    • Customizable views for Relation fields.
    • Full featured Podio mobile App for iPad.
    • A customizable profile status – would love to work with Podio in silent mode (logged in while working, but "not available" for requests when in heavy work mode)
    Read full review

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Pricing Details

    Podio

    Starting Price

    $9 per month

    Editions & Modules

    Podio editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      A discount is available for annual pricing.

      Hiver

      Starting Price

      $14 /user/month

      Editions & Modules

      Hiver editions and modules pricing
      EditionModules
      PLUS PLAN$14.001
      PREMIUM PLAN$22.002
      ENTERPRISE PLAN$34.003

      Footnotes

      1. /user/month
      2. /user/month
      3. /user/month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Citrix

      Podio customer service is great. The cloud and mobile service is fast (almost instant, continuous syncing). With a solid user base, and backed by Citrix, this is a serious business solution. They're also constantly working on improving and making it more powerful. I anticipate it only getting better
      Read full review

      Hiver

      No answers on this topic

      Usability

      Citrix

      It is usable, for sure. Requires a bit of thinking to be really useful.
      Read full review

      Hiver

      Easy to use
      Read full review

      Reliability and Availability

      Citrix

      I have not experienced any down time
      Read full review

      Hiver

      No answers on this topic

      Performance

      Citrix

      It works all the time and if I have a question, support get back to me ASAP
      Read full review

      Hiver

      No answers on this topic

      Support Rating

      Citrix

      Podio support was always responsive and very quick to provide answers and assistance during the history of using this product, their support team has always been top notch. There have been several cases where calling podio support a feature was not available and they provided either workaround solutions or added the features straight into their roadmap.
      Read full review

      Hiver

      Support is there, can be slow at times.
      Read full review

      Implementation Rating

      Citrix

      Could of got more help sooner and mapped out structure after the 1st month. Future planning
      Read full review

      Hiver

      No answers on this topic

      Alternatives Considered

      Citrix

      Compared to Salesforce: Podio is not as robust as a tool for CRM tracking. It also doesn't have the in-email capabilities that SF offers. Compared to Basecamp: Podio is somewhat similar to Basecamp but doesn't offer the same functionality with checking items off and archiving projects. Compared to Zoho Projects: Podio is vastly superior to Zoho Project's lack of flexibility (requiring a development team to build) and accessibility by all members (Zoho Projects requires a very limited number of "owners" of projects which makes it difficult if multiple owners need to assign one or more people to a project).
      Read full review

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      Scalability

      Citrix

      As you business grows, so does Podio. There seems to be no limit to the workspace and apps you can create on the platform
      Read full review

      Hiver

      No answers on this topic

      Return on Investment

      Citrix

      • Podio is great for task assignment and tracking. The ability to enter and assign tasks from mobile and track their completion saves me several phone calls a day.
      • Podio outdoes email as my go to place to search for information. The ability to forward emails into the system, organize by projects and contacts, and search it all saves considerable time and confusion.
      • Podio has considerable potential to reduce overall admin time spent organizing information (filing, tracking, etc) The ability to keep a single record of a given piece of information without being tied to email vs file structure works very well.
      Read full review

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      Screenshots

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