74 Ratings
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Score 8.5 out of 100
1 Rating
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Score 9 out of 100

Feature Set Ratings

    Application Virtualization

    8.9

    Citrix Virtual Apps

    89%

    NetSupport Manager

    Feature Set Not Supported
    N/A
    Citrix Virtual Apps ranks higher in 5/5 features

    Application support

    9.0
    90%
    20 Ratings
    N/A
    0 Ratings

    Device support

    8.8
    88%
    20 Ratings
    N/A
    0 Ratings

    Ease of deployment

    9.0
    90%
    19 Ratings
    N/A
    0 Ratings

    Application packaging

    8.5
    85%
    15 Ratings
    N/A
    0 Ratings

    Security

    9.3
    93%
    20 Ratings
    N/A
    0 Ratings

    Remote Administration

    Citrix Virtual Apps

    Feature Set Not Supported
    N/A
    10.0

    NetSupport Manager

    100%
    NetSupport Manager ranks higher in 11/11 features

    Screen sharing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    File transfer

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Instant message

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Remote management of servers & workstations

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Remote Active Directory® management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Centralized management dashboard

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Annotations

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Monitoring and Alerts

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multi-platform remote control

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • NetSupport Manager is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Citrix Virtual Apps

    86%
    20 Ratings
    9.0

    NetSupport Manager

    90%
    1 Rating

    Usability

    8.0

    Citrix Virtual Apps

    80%
    1 Rating

    NetSupport Manager

    N/A
    0 Ratings

    Implementation Rating

    7.0

    Citrix Virtual Apps

    70%
    2 Ratings

    NetSupport Manager

    N/A
    0 Ratings

    Likelihood to Recommend

    Citrix

    Citrix Virtual Apps is well suited for environments that require remote access with 25 or more users. It is not appropriate for small sites with 10 or fewer users due to the cost of ownership. Citrix Virtual Apps pricing plus Windows RDS licensing as well is required. Smaller organizations may not find the cost-benefit due to overall costs and/or the cost of managing the environment.
    Read full review

    NetSupport

    It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
    Read full review

    Pros

    Citrix

    • Excellent for remote satellite users with low bandwidth and high latency connection.
    • Keeps data and applications secure in the data center as users are only getting "screenshots" of the application and mouse/keyboard inputs.
    • Platform agnostic allowing users to access from Apple OSX, iOS, Android devices, Windows, and Linux.
    • Allows increase user density when applications are installed on centralized servers as opposed to on user desktops and laptops.
    Read full review

    NetSupport

    • It's a robust corporate remote support tool for admin.
    • Admin can deploy an installation in the background without knowing a client.
    • For those who frequently forget their password, you can access it in glimpse & take total control of it.
    Read full review

    Cons

    Citrix

    • Although I recommend Xenapp in all serious VDI/remote application situations, it is expensive and will add a lot of money to any projects budget. Some places will have a hard time justifying using it vs. the built in (free) Microsoft product and this makes the cost an area they could improve on.
    • Previous versions of Xenapp were more admin friendly than the current iteration. One example would be the ability to assign values to each server in your farm such that if you had a server that you wanted less users on it was an easy task. Xenapp now divides the users evenly with little way of doing granular load balancing.
    • Another crucial missing feature of Xenapp is the ability to move users from one server to another without making them log back in. For example, if you have a server that you know is having an issue it would be helpful if we could move users off onto a healthy server without making them logoff/kicking them off.
    Read full review

    NetSupport

    • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
    Read full review

    Pricing Details

    Citrix Virtual Apps

    Starting Price

    Editions & Modules

    Citrix Virtual Apps editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      NetSupport Manager

      Starting Price

      Editions & Modules

      NetSupport Manager editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Citrix

        Functions well in a Department of Defense environment, particularly when paired with a physical NetScaler that is FIPS compliant
        Read full review

        NetSupport

        No answers on this topic

        Implementation Rating

        Citrix

        Issues with overlapping settings caused troubleshooting to be a problem during the early stages of deployment.
        Read full review

        NetSupport

        No answers on this topic

        Alternatives Considered

        Citrix

        We tried Microsoft's RemoteApp before settling on Citirx's XenApp. RemoteApp is not scalable for large implementations, management can not be guaranteed, and multiple server management is not available. RemoteApp is best suited for smaller environments that do not require complex publishing. Citrix XenApp provides customers with improved maintenance and manageability, improved end-user experience for application delivery, and increased performance for users.
        Read full review

        NetSupport

        I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
        Read full review

        Return on Investment

        Citrix

        • Citrix Virtual Apps reduce your cost significantly. Operating on the cloud helps you cut costs on not only network infrastructure but also on the human resources required to maintain it.
        • I can see no negative impact however in case the Citrix Virtual Apps are facing any network issues or downtime then it becomes a bit of an issue as you are dependent on the same for your network connectivity and applications access. However, you can raise a ticket and their support is great and helps you fix the issues ASAP.
        Read full review

        NetSupport

        • It allow's us to update apps instantly
        • It gives user quick response to overcome headache issues
        • It's saves crucial time from both ends
        Read full review

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