What users are saying about
18 Ratings
3 Ratings
18 Ratings
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Score 7.8 out of 100
3 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

ESO EHR

For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

ClearCare
7.7
ESO EHR
Real-time eligibility verification
ClearCare
7.1
ESO EHR
Claims management
ClearCare
5.1
ESO EHR
Coding
ClearCare
10.0
ESO EHR
Patient billing
ClearCare
8.1
ESO EHR
Financial Reporting
ClearCare
8.4
ESO EHR

Patient Scheduling

ClearCare
8.2
ESO EHR
Rule-based scheduling
ClearCare
8.0
ESO EHR
Automated appointment reminders
ClearCare
7.6
ESO EHR
Automated patient check-in
ClearCare
10.0
ESO EHR
Multi-location support
ClearCare
7.3
ESO EHR
Calendar interface
ClearCare
8.4
ESO EHR

Electronic Medical Records

ClearCare
6.2
ESO EHR
6.3
Charting / document management
ClearCare
7.7
ESO EHR
10.0
Templates
ClearCare
5.7
ESO EHR
10.0
Patient portal
ClearCare
7.1
ESO EHR
Mobile/tablet support
ClearCare
6.4
ESO EHR
10.0
Fax integration
ClearCare
7.0
ESO EHR
5.0
Integration with other EMR and PM systems
ClearCare
6.0
ESO EHR
7.0
Workflow automation
ClearCare
6.1
ESO EHR
1.0
Speech recognition
ClearCare
5.0
ESO EHR
Customization
ClearCare
6.0
ESO EHR
1.0
E-prescribing
ClearCare
5.0
ESO EHR

Medical Security and Privacy

ClearCare
6.2
ESO EHR
9.5
HIPAA compliance
ClearCare
6.9
ESO EHR
10.0
Role-based permission levels
ClearCare
8.0
ESO EHR
8.0
Data backups and redundancy
ClearCare
5.2
ESO EHR
10.0
Local mode / networking failsafe
ClearCare
4.6
ESO EHR
10.0

Workflow and Scale

ClearCare
6.6
ESO EHR
6.0
Task tracking
ClearCare
7.7
ESO EHR
Specialty-specific workflows
ClearCare
5.0
ESO EHR
Multi-office / multi-physician capabilities
ClearCare
7.0
ESO EHR
6.0

Pros

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

ESO EHR

  • Exceptional user interface/user experience design that is intuitive and easy to use.
  • ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.
Anonymous | TrustRadius Reviewer

Cons

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

ESO EHR

  • The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
  • The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.
Anonymous | TrustRadius Reviewer

Usability

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

ESO EHR

No score
No answers yet
No answers on this topic

Support Rating

ClearCare

ClearCare 6.7
Based on 6 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

ESO EHR

ESO EHR 10.0
Based on 1 answer
Customer support has been spectacular: Personalized, rapidly available, and very helpful.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClearCare

ClearCare is great for the purpose of home care assistance is using it. UltiPro is more HR with a lot more options for certain information about clients and employees. Clear care also has billing and payroll in the system so there is no need to buy different software for billing.
Anonymous | TrustRadius Reviewer

ESO EHR

ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.
Anonymous | TrustRadius Reviewer

Return on Investment

ClearCare

  • Same system for every location makes it easy for IT.
  • On the cheaper end of software.
  • Easily accessible from home/work/anywhere remote.
Anonymous | TrustRadius Reviewer

ESO EHR

  • The ease of use for providers to complete documentation has had a very positive ROI.
  • The ease of administering the software has saved significant money and delivered very positive ROI.
Anonymous | TrustRadius Reviewer

Pricing Details

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ESO EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClearCare
8.4
ESO EHR
8.0

Usability

ClearCare
9.0
ESO EHR

Support Rating

ClearCare
6.7
ESO EHR
10.0

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