What users are saying about
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 20 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
- ClearCare ranks higher in 4 feature sets: Billing and Claims Management, Patient Scheduling, Electronic Medical Records, Workflow and Scale
- NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 1 feature set: Medical Security and Privacy
Billing and Claims Management
8.4
ClearCare
84%

7.8
NextGen Healthcare EHR
78%
ClearCare ranks higher in 4/5 features
ClearCare ranks higher in 4/5 features
Real-time eligibility verification
8.0
80%
4 Ratings

7.3
73%
5 Ratings
Claims management
6.9
69%
3 Ratings

9.1
91%
5 Ratings
Coding
10.0
100%
5 Ratings

8.2
82%
5 Ratings
Patient billing
9.0
90%
10 Ratings

7.0
70%
5 Ratings
Financial Reporting
8.1
81%
9 Ratings

7.7
77%
4 Ratings
Patient Scheduling
9.1
ClearCare
91%

8.2
NextGen Healthcare EHR
82%
ClearCare ranks higher in 4/5 features
ClearCare ranks higher in 4/5 features
Rule-based scheduling
9.0
90%
7 Ratings

8.0
80%
1 Rating
Automated appointment reminders
9.0
90%
8 Ratings

9.2
92%
5 Ratings
Automated patient check-in
9.0
90%
4 Ratings

9.0
90%
1 Rating
Multi-location support
9.2
92%
5 Ratings

9.0
90%
1 Rating
Calendar interface
9.0
90%
7 Ratings

5.7
57%
5 Ratings
Electronic Medical Records
8.5
ClearCare
85%

6.3
NextGen Healthcare EHR
63%
ClearCare ranks higher in 9/10 features
ClearCare ranks higher in 9/10 features
Charting / document management
8.9
89%
10 Ratings

8.5
85%
5 Ratings
Templates
7.7
77%
7 Ratings

8.4
84%
5 Ratings
Patient portal
9.0
90%
6 Ratings

6.5
65%
5 Ratings
Mobile/tablet support
8.6
86%
9 Ratings

7.0
70%
4 Ratings
Fax integration
9.0
90%
1 Rating

7.0
70%
1 Rating
Integration with other EMR and PM systems
9.0
90%
1 Rating

5.0
50%
5 Ratings
Workflow automation
8.0
80%
4 Ratings

5.0
50%
1 Rating
Speech recognition
9.0
90%
1 Rating

3.7
37%
4 Ratings
Customization
7.0
70%
5 Ratings

3.8
38%
5 Ratings
E-prescribing
9.0
90%
1 Rating

8.6
86%
5 Ratings
Medical Security and Privacy
7.2
ClearCare
72%

7.8
NextGen Healthcare EHR
78%
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 3/4 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 3/4 features
HIPAA compliance
8.8
88%
15 Ratings

9.2
92%
10 Ratings
Role-based permission levels
9.0
90%
10 Ratings

6.0
60%
1 Rating
Data backups and redundancy
9.0
90%
4 Ratings

9.0
90%
1 Rating
Local mode / networking failsafe
2.1
21%
3 Ratings

7.0
70%
1 Rating
Workflow and Scale
8.7
ClearCare
87%

7.0
NextGen Healthcare EHR
70%
ClearCare ranks higher in 2/3 features
ClearCare ranks higher in 2/3 features
Task tracking
9.0
90%
10 Ratings

6.0
60%
1 Rating
Specialty-specific workflows
8.0
80%
4 Ratings

6.0
60%
1 Rating
Multi-office / multi-physician capabilities
9.0
90%
2 Ratings

9.1
91%
5 Ratings
Attribute Ratings
- ClearCare is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
ClearCare
89%
11 Ratings

7.4
NextGen Healthcare EHR
74%
5 Ratings
Usability
9.0
ClearCare
90%
1 Rating

NextGen Healthcare EHR
N/A
0 Ratings
Performance
ClearCare
N/A
0 Ratings

7.0
NextGen Healthcare EHR
70%
2 Ratings
Support Rating
6.0
ClearCare
60%
4 Ratings

NextGen Healthcare EHR
N/A
0 Ratings
Likelihood to Recommend
ClearCare
It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Vice President
Always Best Care Senior ServicesHospital & Health Care, 11-50 employees
NextGen Healthcare EHR
NextGen Healthcare Clinical Care Solutions works to get your practice or hospital EMR compliant. It is very difficult to get anything done quickly-- there are so many clicks required to perform simple tasks and when you are patient-facing it makes you look a little silly. It is difficult to input information quickly into the system and patient information does not always upload from their portal. Patients do like that they are able to look up their own records and send messages through this system. It is well suited for a practice that only wants one program to do it all-- billing, scheduling, and the actual practicing. It is, however, very difficult to learn as you need to learn how to trick the system in many cases.

Verified User
Employee in Customer Service
Medical Practice Company, 1-10 employeesPros
ClearCare
- ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
- By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
- While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
- The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
- The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.

Verified User
Administrator in Human Resources
Individual & Family Services Company, 11-50 employeesNextGen Healthcare EHR
- Intuitive user interface and ability to access from anywhere.
- Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
- User-friendly graphical user interface and ease of user enrollment.

Verified User
Administrator in Information Technology
Chemicals Company, 10,001+ employeesCons
ClearCare
- NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
- New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
- Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
- Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
President, Certified Senior Advisor
Always Best Care Senior Services of Louisville & Oldham CountyIndividual & Family Services, 11-50 employees
NextGen Healthcare EHR
- I think there's still room for fuller integration of the multiple suites that they offer.
- Optimizing certain templates to provide a more automated feel

Verified User
C-Level Executive in Information Technology
Medical Practice Company, 1001-5000 employeesPricing Details
ClearCare
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NextGen Healthcare EHR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
ClearCare
ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Staff Coordinator
Home Instead Senior CareIndividual & Family Services, 501-1000 employees
NextGen Healthcare EHR
No score
No answers yet
No answers on this topic
Performance
ClearCare
No score
No answers yet
No answers on this topic
NextGen Healthcare EHR
NextGen Healthcare EHR 7.0
Based on 2 answers
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going

Verified User
Employee in Customer Service
Medical Practice Company, 1-10 employeesSupport Rating
ClearCare
ClearCare 6.0
Based on 4 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.

Verified User
Manager in Human Resources
Hospital & Health Care Company, 11-50 employeesNextGen Healthcare EHR
No score
No answers yet
No answers on this topic
Alternatives Considered
ClearCare
This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
Staff Coordinator
Home Instead Senior CareIndividual & Family Services, 501-1000 employees
NextGen Healthcare EHR
I feel like with NextGen we have a well-rounded amount of things that we can do. When we train new hires on how to use this system, it helps that the system is very user-friendly and simple enough to for those to catch on without extensive amounts of training.
Refractive Surgery Counselor
Heaton Eye AssociatesHospital & Health Care, 51-200 employees
Return on Investment
ClearCare
- I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.

Verified User
Manager in Human Resources
Hospital & Health Care Company, 11-50 employeesNextGen Healthcare EHR
No answers on this topic