What users are saying about
28 Ratings
3 Ratings
28 Ratings
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Score 7.4 out of 100
3 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

ClientSuccess

Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
Cameron Kinney | TrustRadius Reviewer

Newired

Newired is helpful in the on-boarding process for new staff. It does take time to get the system set up properly for all of the different applications that we use on a daily basis, but I believe that overall it cuts down on the time it takes to train people, especially as we are growing a lot and welcoming many new staff members. Some staff members are still reluctant to use it though, or prefer to try to figure things out themselves or speak with a supervisor.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

ClientSuccess
8.2
Newired
Role-based user permissions
ClientSuccess
8.2
Newired

Platform & Infrastructure

ClientSuccess
8.4
Newired
API
ClientSuccess
10.0
Newired
Integration with Salesforce.com
ClientSuccess
9.0
Newired
Integration with Marketo
ClientSuccess
7.3
Newired
Integration with Eloqua
ClientSuccess
7.3
Newired

Customer Data Extraction / Integration

ClientSuccess
8.9
Newired
Product usage
ClientSuccess
8.4
Newired
Help desk / support tickets
ClientSuccess
9.4
Newired

Customer Success Management

ClientSuccess
8.6
Newired
NPS surveys
ClientSuccess
7.0
Newired
Sponsor tracking
ClientSuccess
9.4
Newired
Customer profiles
ClientSuccess
9.0
Newired
Automated workflow
ClientSuccess
8.9
Newired
Internal collaboration
ClientSuccess
7.6
Newired
Customer health scoring
ClientSuccess
9.0
Newired
Customer segmentation
ClientSuccess
9.0
Newired

CSM Reporting & Analytics

ClientSuccess
8.4
Newired
Customer health trends
ClientSuccess
9.0
Newired
Engagement analytics
ClientSuccess
8.1
Newired
Revenue forecasting
ClientSuccess
7.5
Newired
Dashboards
ClientSuccess
9.0
Newired

Pros

ClientSuccess

  • ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
  • The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
  • As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
  • Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
Anonymous | TrustRadius Reviewer

Newired

  • User-friendly interface, even for people who are not so comfortable with new technology
  • Makes the on-boarding process for new staff members more streamlined
  • Helps integrate different types of systems across departments
Anonymous | TrustRadius Reviewer

Cons

ClientSuccess

  • The support view takes a few steps to get to the meat and potatoes.
  • The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
Vincent Springer | TrustRadius Reviewer

Newired

  • Some of the systems we use are outdated or customized for us, and these don't interface as well with Newired
  • Sometimes new staff are reluctant to use Newired because it is yet another new application
  • Easier integration with Google systems would be appreciated
Anonymous | TrustRadius Reviewer

Support Rating

ClientSuccess

ClientSuccess 10.0
Based on 2 answers
They are SUPER responsive...even for late night inquiries.
Cale Conry | TrustRadius Reviewer

Newired

No score
No answers yet
No answers on this topic

Alternatives Considered

ClientSuccess

HubSpot is excellent as it was an easy expansion from the sales and marketing work we were using it for. It meets our needs but isn't entirely as geared towards customer success like ClientSuccess. ClientSuccess has more bells and whistles that are out of the box vs. HubSpot, where the capabilities may exist but require a little more leg work.
Anonymous | TrustRadius Reviewer

Newired

Newired is the first digital adoption product that we have used, although we did consider other options in the selection process. Newired was competitively priced and we liked the user interface – it seemed easy to use and relatively simple to set up. Overall, we are happy with Newired so far.
Anonymous | TrustRadius Reviewer

Return on Investment

ClientSuccess

  • Within the first week, leadership was able to have more visibility into the lifestage and health score of each client
  • We needed to become more proactive as an organization and this platform has allowed us to do so with real-time metrics and reporting.
  • We needed to find a way to scale our approach, especially as our Client Success organization continues to grow, and this is already helping.
Samantha Berquist | TrustRadius Reviewer

Newired

  • Newired has increased capacity by cutting down on the time it takes to train new employees
  • Allowed us to review usage and efficacy of systems
  • Integrate systems across different departments and platforms
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClientSuccess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ClientSuccess Editions & Modules

Additional Pricing Details

Newired

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 6,480.00

Newired Editions & Modules

On-premise Edition
Newired Journeys$540.001
Newired Tips$540.001
Newired Tips & Journeys$801.001
  1. per month
SaaS Edition
Newired Journeys$540.001
Newired Tips$540.001
Newired Tips & Journeys$801.001
  1. per month
Additional Pricing Details
The application costs depends on the number of users. More info here: https://www.newired.com/newired-pricing/

Rating Summary

Likelihood to Recommend

ClientSuccess
7.6
Newired
7.0

Support Rating

ClientSuccess
10.0
Newired

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