Likelihood to Recommend CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.
Read full review By using WhatsApp Business, I can now respond to customers faster, keep them updated about new deals, and even send out surveys to understand their needs. The ability to send stickers and photos makes the app more interactive and engaging. It easily beats other social networks in terms of the quality and quantity of messages sent, which is a good thing for businesses.
Read full review Pros Facilitate email campaigns Facilitate voice campaigns Facilitate SMS campaigns Read full review Ease of communication with clients which helped us in improving our customer satisfaction and quick response time. We can customise messages for different clients such as for vendors, business clients. Excellent support in share images, videos, documents. It saves a whole lot of time and effort by email it to various clients and stakeholders. Various options to create catalogue & showcase accordingly Read full review Cons Can improve the voice calling functionality Can make the user interface a little easier Can improve the billing section Read full review Scalability is difficult to suggest, and the quality of the links, especially when made on video, should be improved. Traveling with WhatsApp Business is tricky because unable to hold calls, and the app is banned in some countries. It's possible to improve API support and extract the application's satisfaction index. Read full review Likelihood to Renew It's ease and pocket friendly use makes it best in the market when you are required to connect with client directly and showcase your products. One needs to understand how powerful WhatsApp Business as a tool is if he/she knows it's use at it's potential. There are many customisations one can do and interact with multiple clients at one time which saves time and efforts.
Read full review Usability I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.
Read full review Overall I think that WhatsApp Business is a really useable application that is intuitive to use. Because so many people already know how to use WhatsApp and how it works so there is very little tutorial or instruction needed of staff, they can just easily pick it up and know how to use it best.
Read full review Support Rating CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.
Read full review There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages
Read full review Alternatives Considered [CloudContactAI] is a lot better than other products because it offers an insightful blog to help you become a better marketer, video tutorials for every feature.
Read full review In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me.
Read full review Return on Investment Helped improve customer relationships Helped drive more sales Helped provide better support for our customers Read full review it is simple to communicate with a big group of people at once WhatsApp now has a new tool that allows me to track the location of a buddy or contact. it is compatible with practically every smartphone now on the market Read full review ScreenShots CloudContactAI Screenshots