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Top Rated
369 Ratings
13 Ratings
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Score 7.9 out of 100

ServiceNow IT Service Management

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Top Rated
369 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

Data Science Workbench

Organizations which already implemented on-premise Hadoop based Cloudera Data Platform (CDH) for their Big Data warehouse architecture will definitely get more value from seamless integration of Cloudera Data Science Workbench (CDSW) with their existing CDH Platform. However, for organizations with hybrid (cloud and on-premise) data platform without prior implementation of CDH, implementing CDSW can be a challenge technically and financially.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

In very large enterprises. ServiceNow can handle a multitude of operations to help with overall IT management. The downside is two-fold: it can get quite clunky at times, and is expensive. While much of it is not intuitive and can be difficult to figure out and use, it has quite a wide range of reporting capabilities. If set up properly with solid process flows, it can be a tremendous tool for IT consumers, technicians and management.
Dr Gardiner Jones | TrustRadius Reviewer

Feature Rating Comparison

Platform Connectivity

Data Science Workbench
7.3
ServiceNow IT Service Management
Connect to Multiple Data Sources
Data Science Workbench
6.6
ServiceNow IT Service Management
Extend Existing Data Sources
Data Science Workbench
7.6
ServiceNow IT Service Management
Automatic Data Format Detection
Data Science Workbench
7.0
ServiceNow IT Service Management
MDM Integration
Data Science Workbench
8.0
ServiceNow IT Service Management

Data Exploration

Data Science Workbench
8.2
ServiceNow IT Service Management
Visualization
Data Science Workbench
7.9
ServiceNow IT Service Management
Interactive Data Analysis
Data Science Workbench
8.4
ServiceNow IT Service Management

Data Preparation

Data Science Workbench
7.8
ServiceNow IT Service Management
Interactive Data Cleaning and Enrichment
Data Science Workbench
7.4
ServiceNow IT Service Management
Data Transformations
Data Science Workbench
8.0
ServiceNow IT Service Management
Data Encryption
Data Science Workbench
8.0
ServiceNow IT Service Management
Built-in Processors
Data Science Workbench
7.6
ServiceNow IT Service Management

Platform Data Modeling

Data Science Workbench
8.2
ServiceNow IT Service Management
Multiple Model Development Languages and Tools
Data Science Workbench
8.4
ServiceNow IT Service Management
Automated Machine Learning
Data Science Workbench
7.0
ServiceNow IT Service Management
Single platform for multiple model development
Data Science Workbench
8.3
ServiceNow IT Service Management
Self-Service Model Delivery
Data Science Workbench
8.9
ServiceNow IT Service Management

Model Deployment

Data Science Workbench
7.6
ServiceNow IT Service Management
Flexible Model Publishing Options
Data Science Workbench
8.9
ServiceNow IT Service Management
Security, Governance, and Cost Controls
Data Science Workbench
6.3
ServiceNow IT Service Management

Incident and problem management

Data Science Workbench
ServiceNow IT Service Management
8.3
Organize and prioritize service tickets
Data Science Workbench
ServiceNow IT Service Management
8.7
Expert directory
Data Science Workbench
ServiceNow IT Service Management
7.9
Service restoration
Data Science Workbench
ServiceNow IT Service Management
7.8
Self-service tools
Data Science Workbench
ServiceNow IT Service Management
8.2
Subscription-based notifications
Data Science Workbench
ServiceNow IT Service Management
8.2
ITSM collaboration and documentation
Data Science Workbench
ServiceNow IT Service Management
8.9
ITSM reports and dashboards
Data Science Workbench
ServiceNow IT Service Management
8.6

ITSM asset management

Data Science Workbench
ServiceNow IT Service Management
7.9
Configuration mangement
Data Science Workbench
ServiceNow IT Service Management
8.2
Asset management dashboard
Data Science Workbench
ServiceNow IT Service Management
8.0
Policy and contract enforcement
Data Science Workbench
ServiceNow IT Service Management
7.6

Change management

Data Science Workbench
ServiceNow IT Service Management
8.6
Change requests repository
Data Science Workbench
ServiceNow IT Service Management
8.8
Change calendar
Data Science Workbench
ServiceNow IT Service Management
8.5
Service-level management
Data Science Workbench
ServiceNow IT Service Management
8.6

Pros

Data Science Workbench

  • One single IDE (browser based application) that makes Scala, R, Python integrated under one tool
  • For larger organizations/teams, it lets you be self reliant
  • As it sits on your cluster, it has very easy access of all the data on the HDFS
  • Linking with Github is a very good way to keep the code versions intact
Bharadwaj (Brad) Chivukula | TrustRadius Reviewer

ServiceNow IT Service Management

  • Web based GUI where we can have drag and drop feature enabled for handling the items
  • Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
  • Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure
Anonymous | TrustRadius Reviewer

Cons

Data Science Workbench

  • Installation is difficult.
  • Upgrades are difficult.
  • Licensing options are not flexible.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Data Science Workbench

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 12 answers
At the moment, ServiceNow provides the best offering in the space and our customers are very happy with their current portals. We recently conducted an ROI review of the ServiceNow product with a client that was very favorable to the product. We keep our options open, but as of right now, we don't see a reason to change.
Akil Franklin | TrustRadius Reviewer

Usability

Data Science Workbench

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 7 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt | TrustRadius Reviewer

Reliability and Availability

Data Science Workbench

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 2 answers
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes | TrustRadius Reviewer

Performance

Data Science Workbench

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 9.0
Based on 2 answers
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes | TrustRadius Reviewer

Support Rating

Data Science Workbench

Data Science Workbench 6.7
Based on 2 answers
Cloudera Data Science Workbench has excellence online resources support such as documentation and examples. On top of that the enterprise license also comes with SLA on opening a ticket to Cloudera Services and support for complaint handling and troubleshooting by email or through a phone call. On top of that it also offers additional paid training services.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow IT Service Management 8.3
Based on 36 answers
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
Anonymous | TrustRadius Reviewer

Online Training

Data Science Workbench

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
Anonymous | TrustRadius Reviewer

Implementation Rating

Data Science Workbench

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 6 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins | TrustRadius Reviewer

Alternatives Considered

Data Science Workbench

Both the tools have similar features and have made it pretty easy to install/deploy/use. Depending on your existing platform (Cloudera vs. Azure) you need to pick the Workbench. Another observation is that Cloudera has better support where you can get feedback on your questions pretty fast (unlike MS). As its a new product, I expect MS to be more efficient in handling customers questions.
Bharadwaj (Brad) Chivukula | TrustRadius Reviewer

ServiceNow IT Service Management

ServiceNow seems to be able to scale as large as you would like it to and outpaces the competition as far as ease of licenses and growth. While it is clunky it really allows you to drill down to the smallest workflow or permissions to really allow the system to build around your environment. Other products seem to want to push you towards templates or more of the "wizard" style set up.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Scalability

Data Science Workbench

No score
No answers yet
No answers on this topic

ServiceNow IT Service Management

ServiceNow IT Service Management 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes | TrustRadius Reviewer

Return on Investment

Data Science Workbench

  • Paid off for demonstration purposes.
Anonymous | TrustRadius Reviewer

ServiceNow IT Service Management

  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
Anonymous | TrustRadius Reviewer

Pricing Details

Data Science Workbench

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Service Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Data Science Workbench
7.7
ServiceNow IT Service Management
8.3

Likelihood to Renew

Data Science Workbench
ServiceNow IT Service Management
10.0

Usability

Data Science Workbench
ServiceNow IT Service Management
10.0

Reliability and Availability

Data Science Workbench
ServiceNow IT Service Management
10.0

Performance

Data Science Workbench
ServiceNow IT Service Management
9.0

Support Rating

Data Science Workbench
6.7
ServiceNow IT Service Management
8.3

Online Training

Data Science Workbench
ServiceNow IT Service Management
1.0

Implementation Rating

Data Science Workbench
ServiceNow IT Service Management
10.0

Scalability

Data Science Workbench
ServiceNow IT Service Management
10.0

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