What users are saying about
1 Ratings
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Score 8 out of 100
22 Ratings
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Score 9 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
IBM Digital Commerce
7.6
Product catalog & listings
commercetools
8.0
IBM Digital Commerce
8.0
Product management
commercetools
7.0
IBM Digital Commerce
8.0
Bulk product upload
commercetools
9.0
IBM Digital Commerce
8.0
Branding
commercetools
9.0
IBM Digital Commerce
8.0
Product variations
commercetools
5.0
IBM Digital Commerce
8.0
Website integration
commercetools
9.0
IBM Digital Commerce
8.0
Visual customization
commercetools
6.0
IBM Digital Commerce
8.0
Mobile storefront
commercetools
IBM Digital Commerce
8.0
CMS
commercetools
IBM Digital Commerce
4.0

Online Shopping Cart

commercetools
7.5
IBM Digital Commerce
6.0
Abandoned cart recovery
commercetools
6.0
IBM Digital Commerce
6.0
Checkout user experience
commercetools
9.0
IBM Digital Commerce
6.0

Online Payment System

commercetools
7.0
IBM Digital Commerce
6.0
eCommerce security
commercetools
7.0
IBM Digital Commerce
6.0

eCommerce Marketing

commercetools
7.7
IBM Digital Commerce
7.0
Promotions & discounts
commercetools
8.0
IBM Digital Commerce
7.0
Personalized recommendations
commercetools
7.0
IBM Digital Commerce
7.0
SEO
commercetools
8.0
IBM Digital Commerce
7.0

eCommerce Business Management

commercetools
6.6
IBM Digital Commerce
6.2
Multi-site management
commercetools
9.0
IBM Digital Commerce
8.0
Order processing
commercetools
9.0
IBM Digital Commerce
5.0
Inventory management
commercetools
6.0
IBM Digital Commerce
6.0
Shipping
commercetools
6.0
IBM Digital Commerce
6.0
Custom functionality
commercetools
3.0
IBM Digital Commerce
6.0

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Anonymous | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

commercetools

No score
No answers yet
No answers on this topic

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
Anonymous | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
Anonymous | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong | TrustRadius Reviewer

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

commercetools
8.0
IBM Digital Commerce
9.0

Likelihood to Renew

commercetools
IBM Digital Commerce
8.0

Support Rating

commercetools
IBM Digital Commerce
8.0

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