commercetools is a composable commerce and frontend eCommerce solution, supporting B2B and B2C online selling with a dynamic interface that handles complex catalogs.
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IBM Digital Commerce
Score 9.0 out of 10
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IBM Digital Commerce is an e-commerce platform that is designed to deliver omni-channel shopping experiences, including mobile, social, and in-store. In June 2019, IBM Digital Commerce was acquired by HCL Technologies.
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Pricing
commercetools
IBM Digital Commerce
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
commercetools
IBM Digital Commerce
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
commercetools
IBM Digital Commerce
Features
commercetools
IBM Digital Commerce
Online Storefront
Comparison of Online Storefront features of Product A and Product B
commercetools
9.1
2 Ratings
16% above category average
IBM Digital Commerce
7.6
3 Ratings
2% below category average
Product catalog & listings
10.02 Ratings
8.03 Ratings
Product management
9.02 Ratings
8.03 Ratings
Bulk product upload
10.02 Ratings
8.03 Ratings
Branding
8.02 Ratings
8.03 Ratings
Mobile storefront
8.01 Ratings
8.03 Ratings
Product variations
10.02 Ratings
8.03 Ratings
Website integration
9.02 Ratings
8.03 Ratings
Visual customization
9.02 Ratings
8.03 Ratings
CMS
00 Ratings
4.02 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
commercetools
8.0
2 Ratings
5% above category average
IBM Digital Commerce
6.0
3 Ratings
24% below category average
Abandoned cart recovery
6.01 Ratings
6.02 Ratings
Checkout user experience
10.02 Ratings
6.03 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
commercetools
10.0
2 Ratings
19% above category average
IBM Digital Commerce
6.0
3 Ratings
32% below category average
eCommerce security
10.02 Ratings
6.03 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
commercetools
8.0
2 Ratings
5% above category average
IBM Digital Commerce
7.0
3 Ratings
9% below category average
Promotions & discounts
8.02 Ratings
7.03 Ratings
Personalized recommendations
8.02 Ratings
7.03 Ratings
SEO
8.02 Ratings
7.03 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
The catalog load can be simplified.
WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use