What users are saying about
1 Ratings
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Top Rated
261 Ratings
1 Ratings
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Score 8 out of 100

Shopify

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Top Rated
261 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

Shopify

Shopify is great for someone looking to become an affiliate marketer. They have multiple features to help you sell their product. I would say it is a little less appropriate for people who have limited web design experience. It can be a little confusing when you are first starting out. Overall though, I would say that it is easy to use.
Dan Hanna | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
Shopify
8.7
Product catalog & listings
commercetools
8.0
Shopify
9.0
Product management
commercetools
7.0
Shopify
8.7
Bulk product upload
commercetools
9.0
Shopify
8.0
Branding
commercetools
9.0
Shopify
8.9
Product variations
commercetools
5.0
Shopify
8.4
Website integration
commercetools
9.0
Shopify
8.9
Visual customization
commercetools
6.0
Shopify
8.7
Mobile storefront
commercetools
Shopify
9.1
CMS
commercetools
Shopify
8.5

Online Shopping Cart

commercetools
7.5
Shopify
8.8
Abandoned cart recovery
commercetools
6.0
Shopify
8.7
Checkout user experience
commercetools
9.0
Shopify
8.8

Online Payment System

commercetools
7.0
Shopify
9.5
eCommerce security
commercetools
7.0
Shopify
9.5

eCommerce Marketing

commercetools
7.7
Shopify
8.3
Promotions & discounts
commercetools
8.0
Shopify
8.7
Personalized recommendations
commercetools
7.0
Shopify
8.4
SEO
commercetools
8.0
Shopify
7.8

eCommerce Business Management

commercetools
6.6
Shopify
8.3
Multi-site management
commercetools
9.0
Shopify
6.7
Order processing
commercetools
9.0
Shopify
9.1
Inventory management
commercetools
6.0
Shopify
8.9
Shipping
commercetools
6.0
Shopify
8.7
Custom functionality
commercetools
3.0
Shopify
8.1

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

Shopify

  • Ease of Use - Very user friendly. Anyone can pick it up within a couple days and know how to do almost everything.
  • Great Customer Service - The help is excellent. Also, they have a huge community where people are happy to help.
  • Ton of Add-Ons - You can find a ton of add-ons and modules to use that can be installed by you. They don't require developers.
  • Inexpensive - Because it's easy to use and doesn't require a ton of developer time, it's so much cheaper to run.
Jeff Moriarty | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

Shopify

  • Shopping cart is hard to customize and it's hosted by Shopify separately
  • Transaction fees can get high if you have a lot of transactions
  • To do any special customizations, you will need a developer and the platform is somewhat rigid with capabilities.
Scott Markman | TrustRadius Reviewer

Likelihood to Renew

commercetools

No score
No answers yet
No answers on this topic

Shopify

Shopify 9.5
Based on 15 answers
Shopify continues to earn me money and attract new customers without becoming a burden to my business, so it only makes sense to stick with Shopify. After beginning with setting up stores for my other clients I became so happy with the platform I progressed to setting up a store for myself.
David Green | TrustRadius Reviewer

Usability

commercetools

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 3 answers
All the functionality needed for a basic store is extremely easy to manage. Though some deeper customization requires coding it doesn't hide the code from you and provides an abundance of developer resources.
David Green | TrustRadius Reviewer

Support Rating

commercetools

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 3 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

Shopify

Shopify was the easiest to use for my client on the backend, which was a major incentive for them over the other platforms. It had all the features they needed, and ultimately they were able to manage everything in-house without needing to bring in a major developer or sacrificing features
Gary Gray | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

Shopify

  • Shopify has allowed me to add more products than I could have ordered on my own with investment upfront. Their dropshipping apps and tools make it the perfect add on to any clothing businesses to get started with less investment up front.
  • Within Shopify's app store I was able to use an affiliate app to help track influencers and sales that originated from those influencers to drive more sales. This paid app returns 100x its original cost each month and serves as a significant revenue generator to our store's sales.
Nichole Pelaez | TrustRadius Reviewer

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

commercetools
8.0
Shopify
9.1

Likelihood to Renew

commercetools
Shopify
9.5

Usability

commercetools
Shopify
10.0

Reliability and Availability

commercetools
Shopify
10.0

Support Rating

commercetools
Shopify
10.0

Implementation Rating

commercetools
Shopify
10.0

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