ConSol CM/Helpdesk vs. SolarWinds Service Desk (SSD)
ConSol CM/Helpdesk vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConSol CM/Helpdesk | Mid-Size Companies (51-1,000 employees) | Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the… | $23.50 Full version inkl. 5 concurrent user | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
ConSol CM/Helpdesk | SolarWinds Service Desk (SSD) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ConSol CM/Helpdesk | SolarWinds Service Desk (SSD) | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ConSol CM/Helpdesk | SolarWinds Service Desk (SSD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConSol CM/Helpdesk | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | - (0 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
ConSol CM/Helpdesk | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Pros | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Cons | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Likelihood to Renew | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Usability | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Reliability and Availability | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Performance | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Support Rating | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Online Training | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Implementation Rating | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Alternatives Considered | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Scalability | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
Return on Investment | ConSol Consulting & Solutions Software GmbH No answers on this topic | SolarWinds |
ScreenShots | ConSol CM/Helpdesk Screenshots | SolarWinds Service Desk Screenshots |