<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
78 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.1 out of 100

Druva Phoenix

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
78 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Continuum Recover, a ConnectWise solution

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
Rob Rotundo | TrustRadius Reviewer

Druva Phoenix

Durva Phoenix is well suited for the VMware platform and has great restore functionality during disaster recovery. We use a different VM platform so our disaster recovery has a longer timeline if there is a critical failure as we need to get a base OS loaded before we can restore the VM data to it. This is the tradeoff between an expensive VM platform and a near free VM platform. Druva Phoenix is well suited to file version recovery if a previous data state is required by your employees or customers. Very quick to restore.
Keith Richard, MBA | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Continuum Recover, a ConnectWise solution
Druva Phoenix
8.8
Universal recovery
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.8
Live recovery
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.5
Recovery verification
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.6
Business application protection
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.7
Multiple backup destinations
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.9
Incremental backup identification
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.8
Backup to the cloud
Continuum Recover, a ConnectWise solution
Druva Phoenix
9.3
Deduplication and file compression
Continuum Recover, a ConnectWise solution
Druva Phoenix
9.0
Snapshots
Continuum Recover, a ConnectWise solution
Druva Phoenix
9.2
Flexible deployment
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.5
Management dashboard
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.2
Platform support
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.3
Retention options
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.6
Encryption
Continuum Recover, a ConnectWise solution
Druva Phoenix
8.9

Pros

Continuum Recover, a ConnectWise solution

No answers on this topic

Druva Phoenix

  • Recoverability: The speed with which backups can be located and restored is the best I've ever seen.
  • Visibility: it's easy to keep an eye on what's successfully backing up and, more importantly, what's not.
  • Availability: Anywhere, anytime; if you need to recover data in a jiffy you're not tied to a specific local server interface - the web console is easily accessible from anywhere.
  • Simplicity: Configuration of backup jobs is straightforward and guides easily followable.
Anonymous | TrustRadius Reviewer

Cons

Continuum Recover, a ConnectWise solution

No answers on this topic

Druva Phoenix

  • personally, I find the menu structure to review a particular backup job cumbersome
  • we need the ability to have API driven (agentless) backups of Azure server workloads
  • for IaaS, phoenix must be cost competitive to platform backup services in AWS, Azure, etc.
Anonymous | TrustRadius Reviewer

Usability

Continuum Recover, a ConnectWise solution

No score
No answers yet
No answers on this topic

Druva Phoenix

Druva Phoenix 8.8
Based on 50 answers
Certain backup solutions can be cumbersome on how they actually work. Where that's properly deploying hardware or software that will house the backups. Druva is different where the software and infrastructure is completely managed. All we needed to do is deploy agents and proxies and point the backups to Druva Phoenix
Tyler Cook | TrustRadius Reviewer

Support Rating

Continuum Recover, a ConnectWise solution

Continuum Recover, a ConnectWise solution 7.0
Based on 2 answers
Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
Rob Rotundo | TrustRadius Reviewer

Druva Phoenix

Druva Phoenix 9.0
Based on 57 answers
We haven't required much in the way of support from Druva after our implementation, however the few times we have had to contact them they have been fantastic. They've quickly offered solutions to our issues and followed up that they were working properly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Continuum Recover, a ConnectWise solution

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
Rob Rotundo | TrustRadius Reviewer

Druva Phoenix

Carbonite is unstable. It would continually fail, shutting off the service. Because the backup service wasn't running, it wasn't "failing to back up" so we had no idea when the service would randomly, without indication, shut itself off.

Driva has proven simple and stable.
Joe Manship | TrustRadius Reviewer

Return on Investment

Continuum Recover, a ConnectWise solution

  • Less employee workload.
  • Increased productivity.
Rob Rotundo | TrustRadius Reviewer

Druva Phoenix

  • This is a necessary service to keep your information safe. I would not say that there is a tangible ROI unless you reach a point where your server gets attacked and wiped-out. Then, you can recover your information in an easy manner, which could represent a potential several-thousand-dollar savings.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Continuum Recover, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Druva Phoenix

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Continuum Recover, a ConnectWise solution
6.0
Druva Phoenix
8.7

Usability

Continuum Recover, a ConnectWise solution
Druva Phoenix
8.8

Support Rating

Continuum Recover, a ConnectWise solution
7.0
Druva Phoenix
9.0

Add comparison