What users are saying about
6 Ratings
6 Ratings
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Score 8 out of 100
2 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Coveo

Coveo is well-suited for larger companies that have a huge amount of files sitting its databases. For a company of more than 100K employees, Coveo does a nice job of sifting through massive piles of data. For example, if I wanted to find something about 401K matches, I could type that into the Coveo search bar on our portal and it would give me all the files in our system about investing in 401K in our company. The results don't take too long to come up as well.
Anonymous | TrustRadius Reviewer

Lucidworks Fusion

Very well suited for out of the box enterprise search applications.
Anonymous | TrustRadius Reviewer

Pros

Coveo

  • Searching a large set of documents is very fast
  • Support for faceted searching
  • Supports synonyms through an admin panel or via an external file
  • Out-of-box controls for rendering search, results, and faceting.
  • Customization allows for more flexible implementations
  • .NET hooks exist allowing code to be injected into its indexing process. This allows for more advanced taxonomy indexing (for example inspecting semantic information during indexing)
  • Items published via Sitecore are automatically indexed (within a minute or two of publish time)
  • Out-of-box support for ranking files attached to pages (PDFs, DOCs, etc) based on search term relevancy
  • Supports ranking certain file types above others (giving PDFs more weight than DOCs, etc)
  • Out-of-box support for crawling web pages from multiple sources. Each source can be configured with different crawl frequencies.
  • Coveo 7 introduces a JavaScript search interface in conjunction with a new REST API that you can use as an alternative to the out-of-the-box Coveo .NET search interfaces. This is also customizable and even supports templating engines like mustache and underscore.
  • They have a StackOverflow-like forum where you can get assistance from the community: https://answers.coveo.com/ .
Rondel Ward | TrustRadius Reviewer

Lucidworks Fusion

  • Signals feature to boost search results helps search relevancy
  • Business Rules feature for tuning search results
  • Query pipeline design gives great flexibility in application development
Anonymous | TrustRadius Reviewer

Cons

Coveo

  • UI changes were cumbersome and timely to make changes to based on business requirements and user feedback. We were not able to optimize in the UI due to the constraints.
  • Analytics in the version we had were very poor. UI was built in Silverlight with no exportable version to be able to perform further analysis of data. Many product suggestions around additional metrics needed.
  • We struggled around data ranking and relevance due to the amount of unstructured data that we were indexing. This caused user adoption issues. This service and guidance was something that we were never really able to get from Coveo with my time using the product. The relevance controls were very simplistic and did not give us much control.
Lauren Jones, PMP | TrustRadius Reviewer

Lucidworks Fusion

  • Documentation can be improved
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Coveo

Coveo 6.6
Based on 2 answers
We still have many clients which have custom search implementations supported by Coveo which crawl their Sitecore instances. From that perspective, I'm very likely to use it again. One of the main drawbacks I have heard is that Coveo is relatively expensive. The size of your project budget may have a greater influence on your decision to use Coveo if the custom features are not must-haves for your organization
Rondel Ward | TrustRadius Reviewer

Lucidworks Fusion

No score
No answers yet
No answers on this topic

Usability

Coveo

No score
No answers yet
No answers on this topic

Lucidworks Fusion

Lucidworks Fusion 9.1
Based on 1 answer
It is incredibly intuitive and so easy to use that business people can now complete functions that used to be limited to software developers only.
Anonymous | TrustRadius Reviewer

Support Rating

Coveo

No score
No answers yet
No answers on this topic

Lucidworks Fusion

Lucidworks Fusion 9.1
Based on 2 answers
It has continued to improve over the years.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coveo

No answers on this topic

Lucidworks Fusion

IDOL seems to be a blackbox solution. Fusion is much more flexible with more features and options for developers to choose from.
Anonymous | TrustRadius Reviewer

Return on Investment

Coveo

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Anonymous | TrustRadius Reviewer

Lucidworks Fusion

  • Allowed us to move software developers from enterprise search to other customer focused applications due to built in signals processing and related popularity boosting out of the box.
  • Enabled business experts to work directly with Fusion to influence search results and not be so dependent on developers.
Anonymous | TrustRadius Reviewer

Pricing Details

Coveo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lucidworks Fusion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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