Nimoy by CriticalRiver vs. Khoros Service
Nimoy by CriticalRiver vs. Khoros Service
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Nimoy | N/A | Nimoy is CriticalRiver's chatbot platform, that can be used to both manage account operations and support customer interactions, providing marketing material to customers interactively, accelerate onboarding, and provide IT Help Desk functionality. | N/A | |
Khoros Service | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
Nimoy by CriticalRiver | Khoros Service | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Nimoy by CriticalRiver | Khoros Service | |
---|---|---|
Top Pros | No answers on this topic |
|
Top Cons | No answers on this topic |
|
Nimoy by CriticalRiver | Khoros Service | |
---|---|---|
Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nimoy by CriticalRiver | Khoros Service | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 7.8 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.4 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Nimoy by CriticalRiver | Khoros Service | |
---|---|---|
Likelihood to Recommend | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Pros | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Cons | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Scalability | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | CriticalRiver, Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Khoros Service Screenshots |