What users are saying about
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27 Ratings
139 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
139 Ratings
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Score 4.8 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Oracle BPM Suite

Oracle BPM is well suited to organizations and environments that have a good understanding of their business processes and organizational structures. Trying to introduce a tool such as Oracle BPM into the organization without a good grasp on how the business operates is a recipe for disaster as the implementation will uncover all of the dirty secrets of an organizations business processes and bring them to light. BPM is not to be utilized for smaller service orchestrations or technical service implementations, these should be handled by the Oracle SOA Suite using the BPEL process manager, leaving BPM to handle the organizational business processes, referring to and including lower level services and BPEL processes as needed.
Shawn Ruff | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Oracle BPM Suite
Customer data management / contact management
CRM Creatio
9.9
Oracle BPM Suite
Workflow management
CRM Creatio
9.9
Oracle BPM Suite
Territory management
CRM Creatio
9.0
Oracle BPM Suite
Opportunity management
CRM Creatio
9.9
Oracle BPM Suite
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Oracle BPM Suite
Contract management
CRM Creatio
9.5
Oracle BPM Suite
Quote & order management
CRM Creatio
10.0
Oracle BPM Suite
Interaction tracking
CRM Creatio
9.4
Oracle BPM Suite
Channel / partner relationship management
CRM Creatio
9.6
Oracle BPM Suite

Customer Service & Support

CRM Creatio
9.1
Oracle BPM Suite
Case management
CRM Creatio
9.7
Oracle BPM Suite
Call center management
CRM Creatio
8.5
Oracle BPM Suite
Help desk management
CRM Creatio
9.1
Oracle BPM Suite

Marketing Automation

CRM Creatio
9.9
Oracle BPM Suite
Lead management
CRM Creatio
9.9
Oracle BPM Suite
Email marketing
CRM Creatio
9.8
Oracle BPM Suite

CRM Project Management

CRM Creatio
9.3
Oracle BPM Suite
Task management
CRM Creatio
9.8
Oracle BPM Suite
Billing and invoicing management
CRM Creatio
8.2
Oracle BPM Suite
Reporting
CRM Creatio
9.8
Oracle BPM Suite

CRM Reporting & Analytics

CRM Creatio
9.7
Oracle BPM Suite
Forecasting
CRM Creatio
9.6
Oracle BPM Suite
Pipeline visualization
CRM Creatio
9.6
Oracle BPM Suite
Customizable reports
CRM Creatio
9.8
Oracle BPM Suite

Customization

CRM Creatio
9.9
Oracle BPM Suite
Custom fields
CRM Creatio
9.9
Oracle BPM Suite
Custom objects
CRM Creatio
9.9
Oracle BPM Suite
Scripting environment
CRM Creatio
10.0
Oracle BPM Suite
API for custom integration
CRM Creatio
9.9
Oracle BPM Suite

Security

CRM Creatio
9.2
Oracle BPM Suite
Single sign-on capability
CRM Creatio
9.3
Oracle BPM Suite
Role-based user permissions
CRM Creatio
9.2
Oracle BPM Suite

Social CRM

CRM Creatio
9.6
Oracle BPM Suite
Social data
CRM Creatio
9.4
Oracle BPM Suite
Social engagement
CRM Creatio
9.9
Oracle BPM Suite

Integrations with 3rd-party Software

CRM Creatio
8.4
Oracle BPM Suite
Marketing automation
CRM Creatio
8.4
Oracle BPM Suite

Platform

CRM Creatio
9.2
Oracle BPM Suite
Mobile access
CRM Creatio
9.2
Oracle BPM Suite

Reporting & Analytics

CRM Creatio
Oracle BPM Suite
7.4
Dashboards
CRM Creatio
Oracle BPM Suite
7.4
Standard reports
CRM Creatio
Oracle BPM Suite
7.4
Custom reports
CRM Creatio
Oracle BPM Suite
7.3

Process Engine

CRM Creatio
Oracle BPM Suite
6.8
Process designer
CRM Creatio
Oracle BPM Suite
5.3
Process simulation
CRM Creatio
Oracle BPM Suite
7.3
Business rules engine
CRM Creatio
Oracle BPM Suite
6.9
SOA support
CRM Creatio
Oracle BPM Suite
6.6
Process player
CRM Creatio
Oracle BPM Suite
6.7
Support for modeling languages
CRM Creatio
Oracle BPM Suite
8.0
Form builder
CRM Creatio
Oracle BPM Suite
5.7
Model execution
CRM Creatio
Oracle BPM Suite
7.9

Collaboration

CRM Creatio
Oracle BPM Suite
7.0
Social collaboration tools
CRM Creatio
Oracle BPM Suite
7.0

Content Management Capabilties

CRM Creatio
Oracle BPM Suite
7.0
Content management
CRM Creatio
Oracle BPM Suite
7.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Oracle BPM Suite

  • Modeling business processes - it is providing an interface where users can drag and drop many kinds of shapes to build a business process.
  • HumanTask - I consider this as being the key strength of Oracle BPM. It allows you to create approval flows in different ways and it manages the long-running processes (while waiting for people to interact with the flow).
  • The user-interface for user tasks - it is one place where you can see all tasks and their progress. Admins can see and interact with other people's tasks.
Cristian Bodnarasec | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Oracle BPM Suite

  • Again, it takes a decent amount of IT knowledge to realize the full potential of the Oracle BPM Suite
  • It can tend to feel sluggish unless you slightly exceed the minimum system requirements
  • There are so many features that it can be difficult to know which ones to use and which ones not to use in a given situation
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Oracle BPM Suite

Oracle BPM Suite 6.0
Based on 2 answers
In many scenarios it should have provided more features. It took a lot of effort while debugging, making it difficult to maintain.
Shouvik Das | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Oracle BPM Suite

Oracle BPM Suite 6.0
Based on 1 answer
Not easy to debug errors.
Shouvik Das | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Oracle BPM Suite

No score
No answers yet
No answers on this topic

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

Oracle BPM Suite

Oracle BPM Suite 6.0
Based on 1 answer
Overall satisfactory
Shouvik Das | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Oracle BPM Suite

IBM's Rational RequistePro was considered as an alternative but due to the client's good experience with existing Oracle services, BPM Suite was finally decided upon.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Oracle BPM Suite

  • Documenting a flow to a client allows communicating the intention of a development and thereby minimizing changes that could delay the calendar.
  • Simulating macro processes allows you to visualize at an early stage the figures of a project in order to better manage resources.
Miguel Angel Merino Vega | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Oracle BPM Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle BPM Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Oracle BPM Suite
5.3

Likelihood to Renew

CRM Creatio
Oracle BPM Suite
6.0

Usability

CRM Creatio
6.8
Oracle BPM Suite
6.0

Support Rating

CRM Creatio
7.7
Oracle BPM Suite

Implementation Rating

CRM Creatio
Oracle BPM Suite
6.0

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